Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayyan Mohammad

Hyderabad

Summary

With 7.2 years of IT experience, I specialize in Salesforce application development and administration, with a focus on Service and Sales Cloud. My expertise covers both technical development and platform management, helping businesses effectively leverage Salesforce.

Key Skills and Experience:

- Apex Classes & Lightning Web Components: Proficient in developing robust solutions using Apex and Lightning Web Components to optimize Salesforce performance.
- External Integrations: Hands-on experience with External Data Sources, External Objects, External Lookups, and Named Credentials for integrating Salesforce with external systems.
- Development Tools: Skilled in using Data Loader, Workbench, and Visual Studio Code for Salesforce development and data migration.
- Deployment & Version Control: Expertise in the Copado deployment process and managing code with GIT Hub, ensuring smooth transitions from development to production.
- Salesforce Flows: Experienced in automating business processes using Salesforce Flows to enhance efficiency.
- API Optimization: Improved API performance by refining Apex code logic, boosting system efficiency.
- Business Analysis & Functional Expertise: Involved in business analysis, requirements gathering, and delivering solutions tailored to end-user needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Developer

Bristol Myers Squibb
08.2023 - Current
  • I am a senior developer and handle lead responsibilities, such as solution design and story estimation.
  • My projects are focused on healthcare, specifically managing the REMS process.
  • My work primarily involves LWC, Flow, and portals within Salesforce.
  • Maintained existing software systems by identifying and correcting software defects.
  • Performed unit testing for all developed components to ensure quality before deployment.
  • Provided technical support to other developers in troubleshooting application issues.
  • Created detailed design documents for new software features based on customer requirements.
  • Ensured that projects are delivered on time, within budget constraints, while meeting high-quality standards.

Team Lead Service Cloud

Accenture
Hyderabad
04.2020 - 07.2023
  • Worked as a team lead in a service cloud project.
  • I act as an SME and developer by providing solutions using key Salesforce core programming languages (Apex, Lightning Web Components, Rest APIs)
  • Responsible for building integrations with other systems (Mule 4, OKTA) using REST and Web Services
  • Extracted the data from the Snowflake server using Named Credentials and showcased the sorted data on Lightning pages using LWC.
  • Designed Apex Rest Methods that support two formats: JSON and XML.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created impressive designs with custom styling to bring dynamic versions of the components when setting up in Lightning App Builder.
  • Developed various Apex Classes, Triggers, Controller classes, and methods for functional needs in the application compatible with Lightning.
  • Enhanced Apex Class to get details like time zone and user availability details from the third-party application using REST.
  • Enhanced Apex class to avoid reusability of the same code in different logic by moving the code to a generic class, which is called from all classes.
  • Extensively worked on multiple Lightning Components, added CSS and Design Parameters that make the Lightning component look and feel better.
  • Solely performed Scava and BAVA security scans on the application and fixed security vulnerabilities.
  • Solely handled the cx files project for the email template changes and received appreciation for the work.
  • Content management – Training content prepared related to the development and deployment process.
  • Conducting/Giving training for the new joiner in the project.
  • Handling automation and innovation ideas in the project.
  • Review of test scenarios concerning release.
  • UAT support and assistance.

Salesforce Omnistudio Developer

Infosys
11.2018 - 04.2020
  • We use a partner community, which provides personas to our clients.
  • Here, we differentiate the personas by using profiles.
  • My role is to build a company hierarchy and restrict the user based on the personas.
  • Also, we build product structures and wire and wireless products for our customers.
  • Customization of User Interface and setup admin functionality for the community user in Partner Community.
  • Vlocity CPQ tool is used to build and customize products.
  • Along with development, I look after all release management activities.
  • Our client is the largest telecom brand in the US region.
  • Implemented the User Interface using LWC, which includes company page, login page, user creation page, and product selections.
  • Implemented the UI for the customized quote and order journey.
  • Performs administrative responsibilities, including custom fields, validation rules, and user management.
  • Works within established procedures to develop, test, implement, and maintain application software.
  • Integrated Salesforce with Service layer and Vprice external system using REST API.
  • Deployed changes from sandbox to production environment using Change Sets.
  • Participated in KT sessions for business users and other associates working with SFDC and Vlocity package.
  • Implemented batch and schedule Apex for organizing the users.
  • Worked on the role assignment of the users based on the role's permission set, which was assigned to restrict persona.
  • Created omni scripts with actions, steps, and integration procedures to complete the quote and order journey.
  • Created Vlocity templates for UI customization and used these templates in the Omni scripts.
  • Built data raptor for creating the quote based on the values like quote name and type entered on the Vlocity template. Quote has been created in Salesforce.
  • Built a data raptor to pass data of all the input field's values to a Salesforce object, and from the object, it is extracted using the remote action and converted into JSON to utilize the same values for an order.
  • Created products, offers, and attributes for the products used in the telecom industry.
  • Used velocity cards, so when the user clicks a button, they should be navigated to Omni scripts for the product.

Salesforce Cloudsense CPQ

Infosys
07.2017 - 11.2018
  • Company Overview: Telstra Corporation Ltd
  • (known as Telstra) is Australia's largest telecommunications company, which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
  • As part of this implementation, we have created an interface through which order creation can be triggered from UI and thus reduces pain of creating orders manually in Salesforce
  • Interacted with Business users for analysis, requirements gathering and development
  • Hands on experience in using predicates, actions, Product configuration, Lookup implementation, Screen sections on CloudSense platform
  • Experienced in controlling the Opportunity to order and service creation on CloudSense
  • Experienced in Object mapping and lookup to ease the product definition on CloudSense
  • Experienced in Orchestration process template creation, orchestration process steps, milestone and critical path and generating the Terminate/Renewal orders on CloudSense
  • Intense knowledge on CloudSense Configurator and CloudSense Orchestrator Configurations
  • Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, workflows, approval processes
  • Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules
  • Designed and deployed Validation rules, Custom tabs for automating business logic
  • Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization
  • Responsible for setting up Filed Level Security
  • Telstra Corporation Ltd
  • (known as Telstra) is Australia's largest telecommunications company, which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services

Education

M. Tech - CSE with specialization in Cloud Computing

Vellore Institute of Technology
Chennai
12.2016

Bachelor of Technology - Electronics and communication engineering

Sri Vasavi engineering College
Andhra Pradesh
12.2014

Skills

  • Expertise in Lightning Web Components
  • Salesforce Apex Development
  • REST API Development
  • Salesforce Flow /Process builder
  • External Data Source
  • Analytical Dashboards
  • Apex Batch Processing
  • Service Cloud Implementation
  • Named Credentials
  • Experienced in Salesforce Omnistudio
  • Performance Optimization
  • Application Development
  • Project Management
  • Agile development methodologies
  • Visual Studio Code
  • UI Path
  • Experience with Copado Deployment Processes
  • Flosum Configuration
  • PDF Package Development

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Omni studio Developer
  • Salesforce Certified JavaScript Developer
  • Salesforce Certified Service Cloud
  • Salesforce Certified Sales cloud
  • Copado
  • Flosum professional

Timeline

Senior Developer

Bristol Myers Squibb
08.2023 - Current

Team Lead Service Cloud

Accenture
04.2020 - 07.2023

Salesforce Omnistudio Developer

Infosys
11.2018 - 04.2020

Salesforce Cloudsense CPQ

Infosys
07.2017 - 11.2018

M. Tech - CSE with specialization in Cloud Computing

Vellore Institute of Technology

Bachelor of Technology - Electronics and communication engineering

Sri Vasavi engineering College

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Rayyan Mohammad