Hi, I’m
RAZINA LASKAR
Warehouse operation executive
Guwahati
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
1
Language
Work History
Flipkart Internet Private Limited
FC Operation Executive
1 2022 - Current
Job overview
- Responsible for providing on job training to 3PL employees
- To look after outbound operations of the facility by following SOP
- To collaborate and communicate with IMT department for availability of products at the right picking location
- To ensure delivery of shipments to respective Mother hub within TAT
- Returning internal customer cancelled shipments to RC department
- Manage a team of 50-55 in each shift to deliver work as per the target time
- Ensure proper packaging of customer orders
- And providing product handling trainings
- Coordination with all stakeholders for any technical issues, following up till resolution
- Managing dock supervisors for loading & unloading activities by following safety protocols
- Arrangements of trucks/vehicles both regular & adhoc for dispatch of shipments to Motherhubs
- Looking after Pickers & Packers productivity
- Preparation of hourly & shift end reports
- Maintaining data of all 3PL employees.
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Collaborated with key stakeholders to develop strategic plans for organizational growth.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Evaluated employee performance regularly, providing constructive feedback for professional development opportunities.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Introduced new methods, practices, and systems to reduce turnaround time.
Bharti Airtel Ltd.
Retail Store Manager
08.2016 - 12.2021
Job overview
- Basic job is to manage all activities of Store
- Responsible for sale of Postpaid connections, Airtel Fibre, DTH, APB
- Responsible for RM visits to corporate clients for follow up & business prospects
- Responsible for providing customer service
- Responsible for Overall performance of store
- Responsible for resolving customer issues within TAT.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Softage Information Technology Ltd.
Mpesa Circle Co-Ordinator and A3 Team Leader
02.2015 - 08.2016
Job overview
- Basic object is to look after entire Vodafone Mpesa process of Assam & Northeast Circle
- Also to look after the A3 process (Prepaid & Postpaid)of Assam & Northeast
- Also handling document collection of Paytm , Mobikwik project
- To Co-Ordinate with client and all Branch Office of Assam & Northeast
- To Prepare MIS & daily reporting to Reporting Manager , Corporate office as well
- To look after the warehousing of all Documents
- To Train Mpesa specialists of hub’s regarding the process and Audit
- To process the Business Enrollment forms (Retailer forms) and ensure 100% Bank Acceptance
- To lead team of 22 manpower
- To send daily MIS to client n stake holders
- To check All A3 rejections as per guide lines given by TRAI
- To co-ordinate with client & stake holders.
Softage Information Technology Ltd.
Mpesa Zonal Co-ordinator
08.2013 - 02.2015
Job overview
- Basic object is to look after All the M pesa Activations of Tezpur Zone
- To Receive Scan Images of MOK Cases
- To Audit Scan Images And Verify The Documents
- To Upload the Images In Filenet (Vodafone’s Software)
- To Do A2 Audit & send the Images to Bank’s bucket
- To upload the Business Enrollment Forms
- To process A2 within TAT
- To Co-Ordinate with Mpesa specialists of 12 Hubs of Tezpur Zone
- Maintaining MRG-A1 TAT and A1-A2 TAT.
Softage Information Technology Ltd.
Team Leader Of Data Processing Department
09.2010 - 08.2013
Job overview
- Basic object is to lead the Team members of Data Entry Process
- Data Entry in Teledoc (Software)
- To cross check entry in Teledoc (software)
- Quality Check of Data entry.
Education
B Boruah CollegeGuwahati, India
Higher Secondary
University Overview
- Percentage: 57.2
- Board: AHSEC
Anand AcademyGuwahati
HSLC
University Overview
- Percentage: 70.8
- Board: SEBA
Gauhati UniversityGuwahati, India
Bachelor of Science from Zoology
04.2001
University Overview
- Percentage : 61 %
- Gauhati University
Skills
Supply Chain Management
Operational Efficiency
Process Improvements
Operations Management
Team Leadership
Asset Management
Workforce Planning
Logistics Management
Warehouse Management
Safety Management
Customer Retention
Data Analysis
Staff training/development
Customer Service
Active Listening
Problem-solving aptitude
Excellent Communication
Multitasking Abilities
Adaptability
Employee reviews
Personal Information
- Father's Name: Nasim Uddin Laskar
- Mother's Name: Gulapi Laskar
- Date of Birth: 11/18/86
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
State Of Domicile
Assam
Disclaimer
I hereby declare that the above mentioned facts are true to the best of my knowledge.
Timeline
Retail Store Manager
Bharti Airtel Ltd.
08.2016 - 12.2021
Mpesa Circle Co-Ordinator and A3 Team Leader
Softage Information Technology Ltd.
02.2015 - 08.2016
Mpesa Zonal Co-ordinator
Softage Information Technology Ltd.
08.2013 - 02.2015
Team Leader Of Data Processing Department
Softage Information Technology Ltd.
09.2010 - 08.2013
Gauhati University
Bachelor of Science from Zoology
04.2001
FC Operation Executive
Flipkart Internet Private Limited
1 2022 - Current
B Boruah College
Higher Secondary
04.2006
Anand Academy
HSLC
04.2003