Go Karting
Balaji R
Software Implementation And Technical Support
Chennai
Summary
Flexible Technical Support Engineer with more than three years of experience helping clients maintain smooth operations. Expertise in systems and Windows, linux and Mac environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
Zoho Corp - Manage Engine
04.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Designed tailored engineering solutions for customers based upon key requirements.
- Gathered trend data from customer calls and interactions.
- Managed over 250+ technical tickets per month consistently
- Performed 3 product demonstrations per day and Proof of concept sessions
- Have handled 3 product webinars
- Maintained response times to support business continuity.
Executive Assistant
MSC - Mediterranean Shipping Company
12.2019 - 03.2022
- Handled Ocean Pricing operations and USA bill of lading documentation
- Primary goal is to draft BL copies and proof them to final copies
- Communicate with customers for further changes and final proof copy
- Constant updating with Geneva HQ with pricing structure based on market scenarios
- Achieved daily target of completing 25+ Draft Bill of Lading per day consistently
Intern Trainee
One World Shipping LLC - DP World
03.2018 - 05.2018
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
MBA - Shipping And Logistics
Barathiyar University
Chennai 04.2001 -
Bachelors of Commerce - Accountancy And Commerce
Madras University
Chennai 04.2001 -
Skills
Debugging
undefinedInterests
Competitive Drag Racing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Support Engineer
Zoho Corp - Manage Engine
04.2022 - Current
Executive Assistant
MSC - Mediterranean Shipping Company
12.2019 - 03.2022
Intern Trainee
One World Shipping LLC - DP World
03.2018 - 05.2018
MBA - Shipping And Logistics
Barathiyar University
04.2001 -
Bachelors of Commerce - Accountancy And Commerce
Madras University
04.2001 -