Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Rupesh Bindlish

Noida

Summary

Decisive IT lead with over 18 years of experience, including 13 years in production service management. Proven ability to enhance service level agreements and manage incidents effectively through root cause analysis. Skilled in navigating complex IT environments and delivering impactful solutions within the banking sector. Successfully designed strategies to ensure smooth business-as-usual operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Service & Incident Consultant

Global Payments
Noida
09.2021 - Current
  • Improved SLA from 70% to 92% over 1.5 years for SCOTIA, CARF, and Midway Brazil clients.
  • Reduced aging tickets from one year to three months.
  • Redefined Major Incident Management, Change Management, and Problem Management processes.
  • Conducted RCA of critical priority incidents and implemented permanent fixes.
  • Analyzed complex data from multiple sources to identify trends.
  • Provided consultancy on operational processes and business development initiatives.
  • Reviewed policies and procedures to recommend necessary enhancements.

Assitant Vice President

Clix Capital Services Pvt. Ltd.
Gurugram
09.2018 - 09.2021
  • Migrated application from on-premises environment to AWS cloud for Clix Capital.
  • Reduced major incidents by 30% through transforming Incident Management and Proactive Centralized Monitoring Cell.
  • Achieved 100% audit compliance score for all projects and programs over two years.
  • Led complex platform migration from Indus to Pennant, ensuring seamless upgrade.
  • Optimized bottom line, resulting in approximately 20% reduction in BAU costs.
  • Guided multiple regulatory initiatives issued by RBI, including Moratorium and restructuring.
  • Managed diverse IT products and applications with strong technical expertise.
  • Demonstrated sound knowledge of Indus lending product functionalities.

Team Lead

Larsen & Toubro InfoTech(LTI)
Pune
03.2017 - 09.2018
  • Managed problem and incident resolution for Africa's largest bank, ABSA.
  • Streamlined problem management processes, achieving significant reduction in incidents.
  • Coordinated cross-functional teams across banking sector, involving over 50 personnel.
  • Collaborated onsite with Barclays Pune to oversee FlexCube Core Banking operations.

Team Lead/Sr. System Analyst/System Analyst/Trainee

Indus Software Pvt. Ltd. (Formerly Division of RSystems Int. Pvt. Ltd) (Now EBIXCash Pvt. Ltd.)
Pune
02.2007 - 03.2017
  • Managed DMS application and servers for Cembra Money Bank onsite in Switzerland.
  • Led production support, resolving issues within defined SLA and delivering change requests end to end.
  • Created and maintained lower environments to support testing and development processes.
  • Developed test cases and prepared test data for effective quality assurance.
  • Planned releases and fallback strategies to mitigate risks during deployments.
  • Troubleshot and resolved production issues to minimize downtime and ensure availability.
  • Managed SVN repositories for version control and collaboration.
  • Collaborated with clients including Cembra Money Bank, GE Capital, and SBI Card at onsite locations.

Education

PG Diploma in Advanced Computing C-DAC - Computer Science & Advance Computing

C-DAC ,ACTS
Pune
02-2007

Bachelor of Technology (B. Tech. Computer Science) - Computer Science

Kurukshetra University
Kurukshetra
06-2005

Skills

  • Incident and problem management
  • Process improvement
  • Root cause analysis
  • Managed services and ITIL
  • Vendor management
  • Oracle,Java , Linux, Unix, AWS

Accomplishments

  • Best Employee Award Crest, Clix Capital Services Pvt Limited

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • ITIL V3

Timeline

IT Service & Incident Consultant

Global Payments
09.2021 - Current

Assitant Vice President

Clix Capital Services Pvt. Ltd.
09.2018 - 09.2021

Team Lead

Larsen & Toubro InfoTech(LTI)
03.2017 - 09.2018

Team Lead/Sr. System Analyst/System Analyst/Trainee

Indus Software Pvt. Ltd. (Formerly Division of RSystems Int. Pvt. Ltd) (Now EBIXCash Pvt. Ltd.)
02.2007 - 03.2017

PG Diploma in Advanced Computing C-DAC - Computer Science & Advance Computing

C-DAC ,ACTS

Bachelor of Technology (B. Tech. Computer Science) - Computer Science

Kurukshetra University

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Rupesh Bindlish