R Chandrakumar .
Coimbatore
Summary
Appetite to learn new things, ability to deal people diplomatically, a person waiting to take up challenging assignments and meet the requirements in total and on time.
Overview
10
10
years of professional experience
Work History
Branch Operations Manager
UNITY BANK
06.2024 - Current
- Oversaw daily branch operations and sales activities to enhance service delivery.
- Established quality CASA accounts and pursued revenue growth through cross-selling.
- Took Ownership of Learning agenda by identifying Development Needs in Consultation with the Reporting Manager and Working towards bridging the gaps through various means which go beyond just training.
- Ensure Quality Customers Service is Delivered Always. Increasing Branch Book Size by Cross Sell.
- Generating referrals and leads of new customers for the sale of the bank's Products.
- Offering solutions and cross selling Bank's Retail banking and Third-party Products as per Assigned Budgets.
- Managed customer interactions effectively during high-volume crisis situations.
Branch Relationship Manager and Teller
AXIS BANK
01.2021 - Current
- Process Handled: Branch Operations and Sales.
- Manage the Plan and New Schemes which are introduced by the Bank. Responsible for Supervising the Department.
- To provide product support to ensure that sales targets by branch and direct sales teams are met.
- Ensure that all audit requirements of the bank are met optimum audit rating.
- Building additional revenues from the products like Insurance, Mutual fund, FD, Loans, etc.
- Handle Customer Queries and Provide Correct Solutions to ensure there are no Customer Complaints.
Customers Relationship Officer and Teller
UJJIVAN SMALL FINANCE BANK
01.2016 - Current
- Process Handled: Operations, Sales and Collections.
- Responsible for Acquisition of customers through Direct Sales and Support sales efforts with in depth Product and Business Knowledge.
- Understand, Translate and Map Clients Functional or Business Requirements.
- Managing, Monitoring and resolution of all Investigations and Customer's requests that Originates in Branch.
- Ensure Quality Customers Service is delivered always. Make work plan to ensure the quality Services.
- Providing Banking Solutions to the Rising Needs of the Customers. Insure the Satisfaction of Customers.
Education
B.Sc. - ECS
K.S.G College of Arts & Science
Coimbatore12-2014
HSC -
MSSD Higher Secondary School
12-2011
SSLC -
BISHOP Oubagaram High School
12-2009
Skills
- Appetite to learn new things
- Ability to deal with people diplomatically
- Willingness to take up challenging assignments
- Meeting requirements in total and on time
Disclaimer
I hereby declare that the above mentioned information is true to the best of my knowledge.
Personal Information
- Date of Birth: 03/13/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Tamil
- C
- C++
- Java
- Visual Basic
- Microsoft
- Excel
- English
- Tamil
Timeline
Branch Operations Manager
UNITY BANK
06.2024 - Current
Branch Relationship Manager and Teller
AXIS BANK
01.2021 - Current
Customers Relationship Officer and Teller
UJJIVAN SMALL FINANCE BANK
01.2016 - Current
B.Sc. - ECS
K.S.G College of Arts & Science
HSC -
MSSD Higher Secondary School
SSLC -
BISHOP Oubagaram High School