Summary
Overview
Work History
Education
Skills
Timeline
Generic

REANNA HODGES

STUDENT
Faridabad

Summary

Dynamic and empathetic professional with proven expertise in communication strategies, emotional support, and case management. Adept at multitasking, decision-making, and delivering results under pressure. Excels in public speaking, collaborative teamwork, and time management, with strong skills in documentation, reporting, and data entry to ensure efficient and impactful service delivery.

Overview

4
4
years of professional experience

Work History

Special Educator Intern

Listening Ears Oishi Care
06.2025 - 07.2025
  • Enhanced individualized learning plans by integrating student interests and tailoring activities to meet specific developmental needs.
  • Delivered differentiated instruction to support diverse learning styles and abilities in special education settings.
  • Collected detailed case histories from parents to inform targeted assessments and intervention strategies.
  • Gained hands-on experience assisting in occupational and speech therapy sessions, supporting therapeutic goals in real-time.

Admission Consultant

RSR VIRTUAL SOLUTIONS
03.2024 - 05.2025
  • Served as the primary point of contact for prospective clients, guiding them through the admissions process with professionalism and empathy.
  • Handled incoming and outgoing calls, responded to initial email inquiries, and maintained consistent communication to ensure a smooth intake experience.
  • Verified patient insurance details and eligibility, ensuring coverage prior to scheduling services.
  • Coordinated and scheduled intake assessments with counselors, aligning availability and ensuring timely follow-up.
  • Maintained accurate records of applicant interactions and updated internal systems for seamless handoff to clinical teams.
  • Provided detailed information about available programs and services to assist clients in making informed decisions.

Content Writer Intern

Hello Study Global
09.2023 - 11.2023
  • Conducted in-depth research on international education systems, including the U.S., U.K., Canada, Australia, and Europe.
  • Created well-structured and SEO-optimized blogs covering topics such as admission criteria, entrance examinations, tuition fees, scholarships, visa requirements, and course materials.
  • Simplified complex admission processes into clear, student-friendly guides and checklists.
  • Contributed to increasing website traffic and reader engagement through consistent, high-quality educational content.

Customer Care Executive

Merlin Healthcare
04.2021 - 12.2021
  • Acted as the primary liaison between psychologists and patients, ensuring clear and empathetic communication throughout the treatment journey.
  • Managed end-to-end appointment scheduling, follow-ups, and rescheduling requests, ensuring minimal wait times and maximum client convenience.
  • Responded to patient inquiries across phone and email, offering detailed information about services, therapy modalities, and clinician availability.
  • Created and customized treatment packages based on patient needs, budget, and therapy goals, enhancing care personalization and engagement.
  • Maintained accurate and confidential patient records in accordance with HIPAA standards.


Education

Bachelor of Arts - Psychology

JESUS AND MARY COLLEGE
UNIVERSITY OF DELHI
04.2001 -

Skills

Communication strategies

Emotional support

Multitasking

Problem-solving aptitude

Excellent communication

Collaborative teamwork

Time management abilities

Decision-making

Case management

Public speaking

Data entry

Documentation and reporting

Timeline

Special Educator Intern

Listening Ears Oishi Care
06.2025 - 07.2025

Admission Consultant

RSR VIRTUAL SOLUTIONS
03.2024 - 05.2025

Content Writer Intern

Hello Study Global
09.2023 - 11.2023

Customer Care Executive

Merlin Healthcare
04.2021 - 12.2021

Bachelor of Arts - Psychology

JESUS AND MARY COLLEGE
04.2001 -

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