Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Awards
Disclaimer
Timeline
Generic

Reddy Srikanth

Summary

Confident and reliable Web Hosting Specialist & Website Security Malware Analyst with 6.6 years of experience in resolving any support related issues including 2 years of Experience in Team handling and people Management. Possess strong strategic plan and can interact with representatives and Client in a professional manner. Excellent communicator and ability to relate well with people at all levels. Flexibility of working well as part of team and independently. Ability to multi-task and prioritize effectively.

Overview

5
5
years of professional experience

Work History

Website Security - Malware Analyst

Genpact India
01.2023 - Current
  • Conducting comprehensive malware scans and audits on websites to identify and remove malicious code or vulnerabilities.
  • Analyzing malware infections to understand the attack vectors, payloads, and potential impact on website functionality and data security.
  • Developing and implementing strategies to enhance website security, such as implementing web application firewalls (WAFs), security plugins, or secure coding practices.
  • Collaborating with web developers, system administrators, and security teams to address security issues and implement remediation measures.
  • Providing recommendations for improving website security posture and best practices for malware prevention and detection.

Process Developer (Hosting Technical Lead) - L2

Genpact India
05.2019 - 01.2023
  • Supporting team in providing Technical support for interacting Clients with their queries, escalating the issue and creating Incident IRIS Tickets through Service Now, Jira Service Desk
  • Providing Technical Support for the issues related to PHP, .html, domains, hosting and website issues and other IT related issue
  • Deliver product support to Client, consultants, and partners on the usage of GoDaddy products
  • Technical Support on Hosting, Virtual Private Servers and Dedicated Servers on both Linux and Windows platforms, other Website security products like malware scanners and SSL certificates, Email related issues, Domains, Billing issue
  • Resolving the Common webpage errors like 500, 403, 404
  • Finding & Resolving WordPress Hosted website issues using SFTP, debugging in wp-config.php file by making debug mode as 'True', PHP version updates
  • The process deals with solving issues such as 500-Internal Server error 503- Service unavailable error,403, 404errors etc and troubleshoot the issue such that the make website up and running
  • The process also includes handling other IT related issues such as Microsoft office Configurations to Email Client (Outlook), Printers, Wi-fi and email set up on Email clients on Android and IOS
  • Upon Client request we create the websites using Wordpress and site builders
  • Perform software updates, backups, and system maintenance
  • Assist with troubleshooting issues, Helping with Installing SSL certificate in hosting to make redirection of https
  • Configuring DNS Record like 'A' Record and MX Record, TXT, SPF, CNAMES
  • Providing assistance on Plesk hosting related common web page errors like 503 service unavailable by Recycling IIS Application pool and Toggling ASP.NET version
  • Troubleshooting FTP related issues and providing guidance to connect FTP through FileZilla Client
  • Troubleshooting via root cause analysis and providing workarounds and fixes
  • Assist in troubleshooting issues with infrastructure related to running GoDaddy products, including application servers, networking components, database server and other hardware
  • Acting as primary point of contact for GoDaddy clients who have purchased a Managed Services offering
  • Maintaining and documenting client configurations and customization
  • Provide technical guidance and best practices for upgrades of GoDaddy software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
  • Create knowledge-based articles regularly to expand self-help tools for customers and internally
  • Monitor all production system applications and participate in issue resolution for high impact issues for GoDaddy hosted clients
  • Assist other members of the support team with technical issues and act as escalation point for issues that fall outside of scope for Tier I Engineers.

Education

Bachelor Degree in Mechanical Engineering -

Holy Mary Institute of Technology, JNTU - Hyderabad
2017

State Board of Technical Education and Training (Diploma) -

Government Institute of Printing Technology, Hyderabad
2014

SNM High School, Hyderabad
2011

Skills

  • Information Gathering
  • Root Cause Analysis
  • Problem Solving
  • Critical Thinking
  • Team Leadership
  • Customer Satisfaction
  • Multitasking
  • Troubleshooting
  • FTP/SSH
  • Cpanel/Plesk
  • Wordpress
  • Jira Service Desk

Languages

English, Hindi & Telugu

Hobbies and Interests

Cooking, Playing cricket, Surfing the Internet:

Accomplishments

  • I have completed trainings on hosting such as HST 150, 250, 350 and 450 in Genpact so far


Awards

  • Received the L2 Annual Award in 2019, 2021, and 2023, demonstrating consistent excellence and dedication in the field.

Disclaimer

I hereby notify that all the details furnished above are true to the best of my knowledge and belief.

Timeline

Website Security - Malware Analyst

Genpact India
01.2023 - Current

Process Developer (Hosting Technical Lead) - L2

Genpact India
05.2019 - 01.2023

Bachelor Degree in Mechanical Engineering -

Holy Mary Institute of Technology, JNTU - Hyderabad

State Board of Technical Education and Training (Diploma) -

Government Institute of Printing Technology, Hyderabad

SNM High School, Hyderabad

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Reddy Srikanth