Reema Mahesh Ankush
Senior Associate
Ulhasnagar
Summary
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Senior Associate ( Key Account Manager)
SecureSearch Screening Services Pvt Ltd
Mumbai
07.2022 - 09.2023
- Client relations manager. (Key Account Manager)
- Worked independently and with team to provide profitable contributions to department's venture.
- Worked to tight deadlines on cases to meet client needs and maintain high levels of effective and efficient case management.
- Handled escalations and effectively provided resolution to the clients.
- Responded to inquiries, delivered general advice and determined next steps for cases.
Associate
Radius Global Solutions Pvt.Ltd
Mumbai
10.2019 - 11.2020
- Live proctoring of US students appearing for online entrance tests.
- Recorded information on company systems.
Background Screening Analyst
IDfy (Baldor Technologies Pvt. Ltd.)
Mumbai
11.2018 - 08.2019
- Undertaking of employment verifications through different channels for clients.
- Identified and resolved customer needs promptly and efficiently.
- Prepared reports for the clients.
Customer Service Representative
Intelenet Global Services Pvt. Ltd
Mumbai
05.2017 - 06.2019
- Inbound calls for banking process.
- Input customer information, call notes and personal data onto internal database.
- Built rapport with customers through courteous and professional communications.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Addressed customer service enquires quickly and accurately.
Education
Accounting
Smt. Kamala Mehta College of Commerce
Mumbai 07.2011 - 04.2013
Higher Secondary Certificate Examination -
Smt. Kamala Mehta College of Commerce
Mumbai 07.2009 - 02.2011
Senior Secondary Certificate Examination -
St. John The Evangelist High School
Mumbai 06.1998 - 03.2009
Skills
Computer Skill
MS-Office in Word , Excel, Power Point & Outlook
Excellent interpersonal CommunicationKeen to learnHighly committed to workTimeline
Senior Associate ( Key Account Manager)
SecureSearch Screening Services Pvt Ltd
07.2022 - 09.2023
Associate
Radius Global Solutions Pvt.Ltd
10.2019 - 11.2020
Background Screening Analyst
IDfy (Baldor Technologies Pvt. Ltd.)
11.2018 - 08.2019
Customer Service Representative
Intelenet Global Services Pvt. Ltd
05.2017 - 06.2019
Accounting
Smt. Kamala Mehta College of Commerce
07.2011 - 04.2013
Higher Secondary Certificate Examination -
Smt. Kamala Mehta College of Commerce
07.2009 - 02.2011
Senior Secondary Certificate Examination -
St. John The Evangelist High School
06.1998 - 03.2009