Reema Mahesh Ankush
Senior Associate
Ulhasnagar
Summary
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Senior Associate ( Key Account Manager)
SecureSearch Screening Services Pvt Ltd
Mumbai
07.2022 - 09.2023
- Client relations manager. (Key Account Manager)
- Worked independently and with team to provide profitable contributions to department's venture.
- Worked to tight deadlines on cases to meet client needs and maintain high levels of effective and efficient case management.
- Handled escalations and effectively provided resolution to the clients.
- Responded to inquiries, delivered general advice and determined next steps for cases.
Associate
Radius Global Solutions Pvt.Ltd
Mumbai
10.2019 - 11.2020
- Live proctoring of US students appearing for online entrance tests.
- Recorded information on company systems.
Background Screening Analyst
IDfy (Baldor Technologies Pvt. Ltd.)
Mumbai
11.2018 - 08.2019
- Undertaking of employment verifications through different channels for clients.
- Identified and resolved customer needs promptly and efficiently.
- Prepared reports for the clients.
Customer Service Representative
Intelenet Global Services Pvt. Ltd
Mumbai
05.2017 - 06.2019
- Inbound calls for banking process.
- Input customer information, call notes and personal data onto internal database.
- Built rapport with customers through courteous and professional communications.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.
- Addressed customer service enquires quickly and accurately.
Education
Accounting
Smt. Kamala Mehta College of Commerce
Mumbai 07.2011 - 04.2013
Higher Secondary Certificate Examination -
Smt. Kamala Mehta College of Commerce
Mumbai 07.2009 - 02.2011
Senior Secondary Certificate Examination -
St. John The Evangelist High School
Mumbai 06.1998 - 03.2009
Skills
Computer Skillundefined
Timeline
Senior Associate ( Key Account Manager)
SecureSearch Screening Services Pvt Ltd
07.2022 - 09.2023
Associate
Radius Global Solutions Pvt.Ltd
10.2019 - 11.2020
Background Screening Analyst
IDfy (Baldor Technologies Pvt. Ltd.)
11.2018 - 08.2019
Customer Service Representative
Intelenet Global Services Pvt. Ltd
05.2017 - 06.2019
Accounting
Smt. Kamala Mehta College of Commerce
07.2011 - 04.2013
Higher Secondary Certificate Examination -
Smt. Kamala Mehta College of Commerce
07.2009 - 02.2011
Senior Secondary Certificate Examination -
St. John The Evangelist High School
06.1998 - 03.2009
Similar Profiles
Mamatha Reddy AMamatha Reddy A
HR Generalist & QA Coordinator at Global Screening Service Pvt. Ltd.HR Generalist & QA Coordinator at Global Screening Service Pvt. Ltd.
Nicole CrowleyNicole Crowley
Director at Bridgeway Behavioral Health Psychiatric Emergency Screening ServicesDirector at Bridgeway Behavioral Health Psychiatric Emergency Screening Services
Angela Collins, RNAngela Collins, RN
Community Health Nurse/ Nursing Services Consultant / Family Health Administrator at Department of Health - Bureau of Family Health - Division of Newborn Screening ServicesCommunity Health Nurse/ Nursing Services Consultant / Family Health Administrator at Department of Health - Bureau of Family Health - Division of Newborn Screening Services
SHIVAJI BABAN GAIKWADSHIVAJI BABAN GAIKWAD
Client Program Manager - Localization Engineering & Multimedia at Thebigword India Pvt. Ltd.Client Program Manager - Localization Engineering & Multimedia at Thebigword India Pvt. Ltd.
Gayatri NandyGayatri Nandy
Branch Manager at Bandhan BankBranch Manager at Bandhan Bank