Summary
Overview
Work History
Education
Skills
Personal
Personal Information
Leisure Activities
Languages
Disclaimer
Languages
Timeline
Generic

Reena Bhardwaj

New Delhi

Summary

Looking for challenging and rewarding career in good industry and want to be a part of the organization which offers continuous learning and growth prospect. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience

Work History

Service Advisor

Call BA
Gurgaon
07.2023 - Current
  • Reissues, Cancellations, New bookings, Tour bookings, Re-validations, Voiding, Refunds and amendments
  • Back office work
  • Created reports on a weekly basis to track customer service metrics.
  • Managed customer expectations in a professional manner during peak travel times.
  • Live flight monitoring and IROP`s handling.
  • Using Amadeus,FLY,Transview,JFE,FIDS and Dashboard.
  • Have good knowledge of all tools.
  • Handling IROP bookings and providing alternate best option for connections.
  • Provide VISA and documents information.
  • Handling staff bookings.

Process Associate

IGT Solutions Pvt Limited
Gurgaon
07.2021 - 04.2023
  • Utilized computer reservation systems such as Amadeus and Sabre for booking tickets and tracking reservations.
  • Answered [ 20 To 30 ] calls per shift to assist with customer questions and concerns.
  • Assisted customers in making changes to existing itineraries or canceling trips in Amadeus,Sabre and Fare Logix.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Provided support during pre-trip preparations such as visa applications.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Handle Independently International Air Tickets. In addition to Air Ticket renders assistance in Visa, Issue travel Insurance and Basic Knowledge of Tours.
  • Resolve passenger queries, complaints. Fares & Rules data maintenance. Handle the passengers travel requirement and resolving issues & escalation. Responsible for Booking, Product/Itinerary planning and costing.
  • Handled customer concerns and escalated major issues to the supervisor. Client /Corporate Handling/B2B Reissues, Cancellations, New bookings, Tour bookings, Re-validations, Voiding, Refunds and amendments.
  • Good knowledge of GDS (Amadeus)

Customer Service Associate Voice

Teleperformance
Gurgaon
01.2021 - 06.2021
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Handled cash register operations accurately during peak times.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Reservations Executive

Spice Jet Limited
Gurgaon
08.2017 - 06.2020
  • Interacted with customers to provide information in response to inquiries about products and services.
  • Assisted customers with changes or cancellations of existing reservations.
  • Created reservations using computerized reservation systems.
  • Provided customer service support via telephone, email, and in-person contact.
  • Researched availability of hotel rooms, flights, and other travel options for customers.
  • Developed relationships with hotels, airlines, car rental agencies, cruise lines. to secure discounted rates for customers.
  • Maintained accurate records of all reservations including dates, times, destinations, and payment details.
  • Verified customer information including contact details and payment method.

Customer Service Host

BWFS
DELHI AIRPORT T3
09.2016 - 07.2017
  • Scheduled ground transportation for arriving passengers when necessary.
  • Managed communication between airline personnel and customers in a professional manner.
  • Performed daily opening and closing procedures in accordance with company standards.
  • Operated various computer programs related to customer service operations.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Assisted with baggage check-in and tagging for customers.
  • Processed payment transactions utilizing point of sale systems.

Education

12th -

01.2015

10th -

01.2013

Skills

  • GDS ( Amadeus , Sabre, Farelogix )
  • Supervision and leadership
  • Basic Knowledge of Computer
  • Sky speed (prodx42)
  • Windows
  • Hardworking
  • Result Oriented
  • Co-operative
  • Organized
  • Positive Attitude
  • Punctual
  • Customer Service
  • CRM Software

Personal

I am an energetic, purposeful individual and effective communicator with potential to progress within a large and expanding organization. I would like to work in a challenging environment that would utilize my overall abilities, knowledge, skills in taking up Responsibilities entrusted upon me by the management and also which will help my career to grow in prosperous manner.

Personal Information

  • Father's Name: Raj Kumar Bhardwaj
  • Date of Birth: 09/26/95
  • Gender: Female
  • Marital Status: Married

Leisure Activities

  • Surfing Internet
  • Listening to music

Languages

  • Hindi
  • English

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge and brief.

Languages

English
First Language
English
Beginner
A1

Timeline

Service Advisor

Call BA
07.2023 - Current

Process Associate

IGT Solutions Pvt Limited
07.2021 - 04.2023

Customer Service Associate Voice

Teleperformance
01.2021 - 06.2021

Reservations Executive

Spice Jet Limited
08.2017 - 06.2020

Customer Service Host

BWFS
09.2016 - 07.2017

12th -

10th -

Reena Bhardwaj