Reena John
Hyderabad
Summary
PMP and Scrum Master certified professional with 20 years of experience in IT Operations Management, Infrastructure Management, Project & Program Management, Vendor Management, and Service Delivery. Adept at leading large-scale, complex assignments and managing client relationships, I serve as a vital link between delivery teams and management layers. I have extensive experience in directing all aspects of the project lifecycle using methodologies like Waterfall, Scrum, and Kanban. I collaborate with executives, stakeholders, and program owners to communicate program status and generate regular status reports. My strong organizational, analytical, and problem-solving skills enable me to manage resource acquisition, project costing, forecasting, and the profitability of engagements. Additionally, I develop and execute training programs to educate users on product features, benefits, and best practices.
Overview
23
23
years of professional experience
Work History
Director
EBSCO Information Services
04.2021 - Current
- Responsible for the management of related projects aimed towards business and organizational objectives
- Build credibility, develop rapport, and ensure constant communication with both internal and external stakeholders
- Lead effort in creation of tracking and measurement reports that support channel owners to optimize tactics, including regular reporting of KPI’s, performance against KPI’s and forecasting
- Develops plans for automated information systems from project inception to conclusion
- Facilitate daily stand-ups to monitor progress
- Monitor and report the overall progress and effectively manage people utilization
- Coach and mentor, the business delivery
- Key Achievements - Moved vendor work within the operations stream thereby saving the organization $2m
- Delivered projects 2 months ahead of plan and well within allocated budget
Senior Manager
EBSCO Information Services
02.2016 - 03.2021
- As a Senior Manager, led a team of 70 technical/functional team members
- Define goals and measure team’s performance
- Created and managed business plans, and balance scorecards - improving performance and resulting in refined business goals
- Developed various training resources, such as user guides, video tutorials, and interactive e-learning modules, to support diverse learning needs.
- Key Achievements – Developed an In-house automation system that prevented manual inventory work thereby reducing the cost of labor
Project Manager
CSC India
08.2008 - 07.2013
- Heading end to end project management of large multi-location projects in the 24x7x365 environment including architecture design, operations, solution management, implementation, and commissioning
- Responsible for Overall managing and supervising the daily operations Data center and Resource Management Technical Support Center in support of approximately 15000 + users in multiple locations which includes (India, United Kingdom, North America, and Australia)
- Responsible for managing the ongoing IT operations, Enterprise Systems services, application development, compliance, business solutions and support functions for EMEA and Asia-Pac region
- Implemented and monitored software updates and installations via RRS and SCCM
- Lead weekly status meetings with individual department Information Technology directors
- Driving the projects end to end from planning to delivery (SOW, Packaging, Testing, User Acceptance, Deployment and Publishing)
- Managed company-wide upgrade to MS SharePoint 2010, MS Lynch, Adobe Flash Player, and migration to MS hosted environment
- Managed client wide deployment of MS Online Communications Server, office suite, Visio Viewer and SAP Based installations
- Organizing and facilitating Project Steering meetings
- Acted as primary interface between external service providers and the customer
- Provide staff/technical leadership and project management of relevant Projects
- Implemented JIRA to manage and track agile projects in a structured manner for entire Content Management Portfolio
- Training other agile teams on how to start implementing Agile framework and JIRA tools: JIRA, Confluence, MS Project, MS Excel, MS PowerPoint, MS Word, MS SQL Server, and SharePoint
Service Delivery Lead
CSC India
08.2004 - 07.2008
- Executed over 150 Application packaging and deployment projects, successfully delivering on time and within budget
- Create weekly/monthly status reports denoting group accomplishments and special projects for dissemination to management
- Ensured all work / task deadlines and deliverables were completed correctly and on time
- Ensure compliance with the IT Procedures and Quality standards
Payments Specialist (First Line Support)
Ivy Comptech
10.2003 - 07.2004
Customer Service Associate
HSBC
08.2002 - 09.2003
Project Associate
Administrative Staff College of India
11.2001 - 07.2002
Education
Master of Technology -
Holy Mary Institute of Technology
Master of Business Administration -
Osmania University
Master of Computer Applications -
Wesley P.G College
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Goal setting
- Change management
Core Knowledge Skills
- PMI Project Methodologies
- Process Engineering
- Six Sigma
- Scope Definition
- Budget Control
- Change Management
- Quality Assurance
- ITIL Framework
- Conflict Resolution
- Critical Path Analysis
Tools Utilities
- Analytical - Tableau, Confluence
- Agile - JIRA, Rally, Trello, Monday.com
- Wise Packaging Studio
- Software Deployment Tools – RRS & SCCM
- Programming – C, C++, SQL
- MS SharePoint
- Service Now
- CRM – NetSuite
- DDR+
Timeline
Director
EBSCO Information Services
04.2021 - Current
Senior Manager
EBSCO Information Services
02.2016 - 03.2021
Project Manager
CSC India
08.2008 - 07.2013
Service Delivery Lead
CSC India
08.2004 - 07.2008
Payments Specialist (First Line Support)
Ivy Comptech
10.2003 - 07.2004
Customer Service Associate
HSBC
08.2002 - 09.2003
Project Associate
Administrative Staff College of India
11.2001 - 07.2002
Master of Business Administration -
Osmania University
Master of Computer Applications -
Wesley P.G College
Master of Technology -
Holy Mary Institute of Technology
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