REENA PATEL
Project Manager
Ghaziabad,Uttar Pradesh
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations management for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Project Manager
Infopro Learning Inc
Noida
07.2022 - Current
- Training Delivery & Administration Project Management
- Project Management: Initiate and deploy project lifecycle activity and help in margin and TER increase.
- Customer Relationship: Engage with client, subject matter experts and global partners to create business requirement documents, process documentation and process mapping.
- Worked with operations on quality issues, knowledge gaps, skill gap and continuous improvement initiatives, used 6∑ methodology for continuous process improvement resulting in operational efficiency and quality improvement.
- Kick-off and execute projects basis the defined scope.
- Consistently evaluate processes and implement ideas to bring operational efficiencies .
- Initiated and designed the monthly client billing report along with the technical team to use it as part of MOR with clients which received excellent commendations from all the stakeholders.
- Mentor all the new team members on the process and tools used in the system.
- Planning and tracking the progress of new team members and provide constructive feedback to make sure they are completely fit to the role.
- Provided 6 process improvement ideas which has reduced task completion time and helped to achieve the agreed SLA with client.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported regularly to managers on project budget, progress and technical problems.
Associate Project Manager
NIIT Ltd
04.2011 - 07.2022
- Years (total combined experience), Vendor Management & Learning Administration Project Management
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Planned, monitored and analyzed project costs to meet financial goals.
- Devised and implemented attainable schedules, timelines and milestones for on-track projects.
- Generated weekly and monthly status reports for helpful progress tracking.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Identified and resolved risks to minimize project disruption.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
Education
Post Graduate Diploma - Management (Operations & Marketing)
Indian Institute of Tourism And Travel Management
Gwalior 07.2009 - 06.2011
Bachelor of Science - Chemistry
VBS Purvanchal University
07.2004 - 06.2007
Skills
Operation and Project Management Quality Audits, RCA & Compliance Process Excellence & Transition Project Governance People Management Customer Service SLA/TAT Management Escalation Management Stakeholder Management Project Financials Management Cost – Benefit Analysis Continuous Improvement
Additional Information
- EXTRA CURRICULAR ACCOLADES ,
- Won 3rd position in speech competition from Sunbeam, Bhagwanpur, Varanasi, 2006
- Won 5th position in General Knowledge Competition on district (Varanasi) level, 2001.
- Participated in debate competition held in IITTM, Gwalior 2010.
- . ACHIEVEMENTS Got performance Grade A in FY 2011 to 2022 performance review in NIIT LTD. Achieved countless appreciations Certificates from seniors and HR including the CEO of NIIT LTD.
Timeline
Project Manager
Infopro Learning Inc
07.2022 - Current
Associate Project Manager
NIIT Ltd
04.2011 - 07.2022
Post Graduate Diploma - Management (Operations & Marketing)
Indian Institute of Tourism And Travel Management
07.2009 - 06.2011
Bachelor of Science - Chemistry
VBS Purvanchal University
07.2004 - 06.2007