Reena Patel
Gurgaon
Summary
Dynamic Project Manager with a proven track record at LRN, specializing in e-learning development and stakeholder management. Known for driving significant sales growth through the optimization of learning solutions and expertise in Salesforce. Demonstrates strong strategic thinking and team coaching skills, excelling in fast-paced environments to deliver project excellence and foster innovation.
Overview
14
14
years of professional experience
Work History
Project Manager
LRN
Mumbai
06.2023 - Current
- Collaborated with Sales and Technology teams to identify and capitalize on new business opportunities, successfully driving sales growth.
- Administered the LRN Learning Management System (LMS), overseeing catalog management, security protocols, and technical interface support to ensure a seamless user experience.
- Implemented a robust governance model, monitored product performance, and identified solutions to optimize technical support costs.
- Restructured existing training programs to align with third-party online learning platforms, enhancing accessibility and engagement.
- Addressed platform-related inquiries promptly, and provided comprehensive training to customers for effective platform utilization.
- Established and documented best practices for operating, administering, and maintaining the LRN LMS.
- Gathered and conveyed user feedback to technology and network teams, facilitating improvements to enhance user experience, and inform product development.
- Proactively managed potential issues during client onboarding phases, ensuring smooth course and campaign rollouts.
- Led e-learning design and development projects from initiation to closure, ensuring timely and on-budget delivery.
- Provided mentorship to project team members while managing project budgets, resource allocation, and timelines.
- Acted as a liaison between clients and internal delivery teams, ensuring effective communication regarding project schedules and deliverables.
- Collaborated with multidisciplinary teams, including Instructional Designers, Graphic Designers, Project Managers, Editors, and Administrators, to achieve project goals.
- Supervised a team of Learning Administrators, fostering a supportive environment to ensure that project milestones were met.
- Conducted strategic meetings with development teams to assess project requirements, and contributed to RFP, RFI, and RFQ proposals.
- Monitored project progress, made real-time adjustments as necessary, and evaluated performance for continuous process improvement.
Project Manager
Infopro Learning Inc
Noida
07.2022 - 05.2023
- Successfully managed project scope, identifying key goals, objectives, and deliverables to ensure alignment with stakeholders' expectations.
- Proactively assessed and mitigated project risks and issues, implementing effective strategies to minimize the impact on project timelines and budgets.
- Ensured compliance with established project management methodologies and best practices, fostering an organized and efficient project workflow.
- Developed comprehensive project plans, including timelines and budgets, to monitor progress and ensure on-time delivery of projects.
- Executed project plans with precision, maintaining rigorous oversight, and making adjustments to adhere to schedules and improve overall efficiency.
Associate Project Manager
NIIT Ltd.
Gurgaon
04.2011 - 07.2022
- Communicated effectively with clients and vendors to ensure comprehensive understanding and fulfillment of project requirements.
- Supported the development and maintenance of project schedules and budgets, ensuring alignment with project goals.
- Conducted thorough research and analysis to aid in informed decision-making throughout project lifecycles.
- Provided essential administrative support to project managers, enhancing overall project efficiency and organization.
- Proactively identified and mitigated project risks and issues, fostering a proactive approach to problem-solving.
- Monitored project progress and delivered regular status updates to stakeholders, maintaining transparency and accountability.
- Collaborated with cross-functional teams to achieve project objectives and drive successful outcomes.
- Managed project documentation meticulously, ensuring accuracy, completeness, and easy accessibility of records.
- Coordinated project meetings, preparing detailed agendas and minutes to facilitate effective communication and follow-up.
- Developed and updated project plans and schedules, ensuring that timelines were met and objectives accomplished.
- Assisted in the planning and execution of project activities, contributing to a streamlined workflow and successful project delivery.
- Facilitated productive project meetings and workshops, encouraging collaboration and engagement among team members.
Education
MBA - PGDM
Indian Institute of Tourism And Travel Management
Gwalior,India06-2011
Bachelor of Science - B.Sc.
Veerbahadur Singh Purvanchal University
Varanasi,India06-2009
Skills
- Project and stakeholder management (Waterfall, Agile)
- E-learning development and blended learning solutions (ILT, VILT, LMS, LCMS)
- Tools: Salesforce, Mondaycom, Trello, Articulate 360
- Content management, analytics, and reporting
- Project scheduling, resource allocation, and documentation
- Leadership, team management, and strategic thinking
Accomplishments
- Debate Competition Finalist – IITTM, Gwalior (2010)
- "Star of the Month" Award – Recognized in 2014, 2016, 2017, and 2021
- "ACE of the Quarter" Award – 2019
- "Team of the Quarter" Award – 2016
Timeline
Project Manager
LRN
06.2023 - Current
Project Manager
Infopro Learning Inc
07.2022 - 05.2023
Associate Project Manager
NIIT Ltd.
04.2011 - 07.2022
MBA - PGDM
Indian Institute of Tourism And Travel Management
Bachelor of Science - B.Sc.
Veerbahadur Singh Purvanchal University
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