Reeshabh Gupta
Customer Success Manager
Bhubaneswar
Summary
Customer Success Manager with a proven track record at Jeeva Organic Pvt. Ltd., excelling in customer relationship building and strategic communications. Enhanced product offerings through insightful analysis of feedback, driving revenue growth and client satisfaction. Skilled in training programs and adept at managing key accounts to foster long-term partnerships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Languages
12
12
years of post-secondary education
Work History
Customer Success Manager
Jeeva Organic Pvt. Ltd.
12.2022 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Conducted in-depth product training sessions for clients, leading to increased product adoption and satisfaction.
Customer Relationship Specialist
Vtech Solutions Inc.
06.2022 - 12.2022
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked cross-functionally with various members of different teams.
- Developed strong customer relationships through exceptional communication skills and empathy.
- Worked with multiple screens and programs to resolve customer issues.
- Interpreted contracts and communicated terms and conditions.
Key Account Executive
Jeeva Organic Pvt. Ltd.
07.2021 - 06.2022
- Expanded the company''s market share by identifying and securing new business opportunities.
- Maximized revenue potential by upselling additional products or services to existing clients.
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
- Facilitated successful product launches within key accounts, coordinating closely with internal stakeholders to ensure smooth execution of promotional activities.
Customer Service Representative
Tech Mahindra
10.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
BBA - Sales And Marketing
Institute of Professional Studies And Research (IPSAR)
Cuttack, India 05.2001 -
Higher Secondary Classed - Commerce
Christ College
Cuttack 05.2001 -
School - Schooling
Saraswati Shishu Vidya Mandir
Cuttack 03.2003 - 03.2015
Skills
Customer relationship building
Timeline
Customer Success Manager
Jeeva Organic Pvt. Ltd.
12.2022 - Current
Customer Relationship Specialist
Vtech Solutions Inc.
06.2022 - 12.2022
Key Account Executive
Jeeva Organic Pvt. Ltd.
07.2021 - 06.2022
Customer Service Representative
Tech Mahindra
10.2020 - 04.2021
School - Schooling
Saraswati Shishu Vidya Mandir
03.2003 - 03.2015
BBA - Sales And Marketing
Institute of Professional Studies And Research (IPSAR)
05.2001 -
Higher Secondary Classed - Commerce
Christ College
05.2001 -
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