Rehana Banu Shaik

Client: Aviva Central Services UK Limited

• Provided infrastructure and production support for applications hosted on AWS cloud infrastructure.
• Worked with AWS services including EC2, S3, RDS and CloudWatch for infrastructure monitoring and operational activities.
• Monitored EC2 instances and supported day-to-day infrastructure activities in Linux and Windows server environments.
• Performed and supported monthly AMI refresh activities for designated applications as part of regular infrastructure maintenance.
• Worked with Azure DevOps (ADO) repositories for required repository changes related to deployment activities.
• Executed Jenkins pipelines for application build and deployment activities as per the defined deployment process.
• Supported deployment activities by validating pipeline execution and monitoring the status of builds and deployments.
• Raised and managed ServiceNow Change Requests before performing planned production activities, following the organization's change management process.
• Monitored ServiceNow incidents assigned to the support queue and ensured that incoming incidents were identified and tracked appropriately.
• Coordinated with relevant application/infrastructure teams whenever issues or production activities required additional support.
• Performed routine production support activities according to SOPs, operational procedures and change management guidelines.
• Participated in planned maintenance and infrastructure activities while following appropriate production change procedures.
• Performed basic monitoring and validation of AWS resources before and after planned activities.
• Maintained awareness of production schedules, changes and operational tasks to ensure activities were completed within the defined process.
• Participated in Disaster Recovery (DR) activities, including supporting planned DR exercises and performing required infrastructure/application validation.
• Performed service account password reset activities for application/infrastructure accounts as per the defined access management procedure.

PROJECT HIGHLIGHTS

AMI Refresh Activity

• Involved in the monthly AMI refresh process for expected applications.
• Performed required repository/configuration updates and supported the execution of deployment pipelines.
  Used Jenkins/Azure DevOps as part of the deployment process.
• Performed post-activity validation of the relevant infrastructure/application components.
  Production Change Management
• Raised ServiceNow Change Requests before planned production activities.
• Followed the defined approval and implementation process.
• Performed activities within the approved change window and completed required validations.
  CI/CD Support
• Worked with Jenkins for build and deployment pipeline execution.
• Worked with Azure DevOps repositories for required code/configuration changes.
• Monitored pipeline execution and supported troubleshooting/escalation when required.
  AWS Infrastructure Support
• Supported AWS resources including EC2, S3, RDS and CloudWatch.
• Performed infrastructure monitoring and routine operational activities.
  Worked across both Linux and Windows server environments.

• Analyzed data to support project recommendations and strategic decisions.
• Collaborated with teams to gather requirements and define project scope.
• Monitored project progress and identified areas for improvement.
• Supported senior analysts in preparing documentation for project proposals.
• Engaged in team meetings to enhance communication and share insights.