Rehmat Shaikh
Desktop Support Engineer
Mumbai,Maharashtra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A versatile IT technician is ready to fix faulty hardware, install new assets, and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Technician 1
arrivia Vacations India Pvt Ltd
Mumbai
03.2023 - 11.2023
- Maintained office PCs, networks, and mobile devices.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and desktops.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Configure hardware, devices, and software to set up workstations for employees.
- Created user accounts and assigned permissions.
- Managed over 250+ users in our Mumbai office.
- I was working with our global team and collaborating with them to get a quick and fast resolution.
Desktop Support Engineer
LRS Services Pvt Ltd
Mumbai
12.2022 - 03.2023
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to achieve customer satisfaction.
- Prioritized, tracked, and documented problem resolutions, notifying customers of the issue status.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted end-users with conference room equipment setup and operation.
- Monitored systems in operation and quickly troubleshooted errors.
IT Support Engineer
Mongrel Brand Services
Mumbai
10.2020 - 12.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshooted errors.
- Configured hardware and granted system permissions to new employees.
- Installed, configured, and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Education
Bachelor of Computer Applications - Computer Programming
Manipal University Jaipur Online
Online 02.2023 - Current
HSC - Computer Science
Dixit Road Junior College of Science
Mumbai 06.2019 - 08.2021
Skills
Peripheral maintenance
Helpdesk services
Application installations
Desktop support
Staff education and training
Certification
Diploma in Cyber Security
Hobbies
I like to play cricket with my friends in my free time and on weekends.
I am very enthusiastic about cloud technologies such as Azure and AWS.
I like to do certifications online regarding my roles whenever I get time.
Timeline
IT Technician 1
arrivia Vacations India Pvt Ltd
03.2023 - 11.2023
Bachelor of Computer Applications - Computer Programming
Manipal University Jaipur Online
02.2023 - Current
Diploma in Cyber Security
02-2023
Desktop Support Engineer
LRS Services Pvt Ltd
12.2022 - 03.2023
IT Support Engineer
Mongrel Brand Services
10.2020 - 12.2022
HSC - Computer Science
Dixit Road Junior College of Science
06.2019 - 08.2021