Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

REJIN JACOB CHERIAN

Senior Manager - Service Delivery & Sales
Bengaluru,Karnataka

Summary

An execution-focused business leader with 11 years of cross-industry experience in telecom, retail, and manufacturing. Demonstrated success in scaling operations, driving sales growth, and leading high-performing teams of 200+ members. Strategic thinker who combines situational and servant leadership to consistently deliver results. Skilled in driving operational transformation, enhancing customer experience, and creating long-term value. Seeking senior management roles in business operations to contribute to the organization's vision by delivering business results and embodying its core values.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Service Delivery & Sales Head

Atria Convergence Technologies Pvt Ltd.
Bengaluru
05.2019 - Current

Lead different roles - Retail Business Customer Experience Manager, Deployment Head for Retail Business, Community Business Service Delivery Head & Sales Head

  • Responsible for ensuring Gross Adds and Net Adds for the business, ensuring SLAs are met
  • Currently leading a team of 198 members including 3 Deputy Managers, 16 Team Leads and 179 executives. Previously managed teams of 220 members
  • Lead the end-to-end re-structuring of Community business (Oct'24-Dec'24), including the recruitment of dedicated sales team of 14 executives
  • Collaborated with HR to recruit 50+ staff in 6 months through referral channels and interviews
  • Contributed to Business plan development for FY25-26
  • Executed lead generating events and push sale generation contributing to 60% of overall sales, increased event execution from 80 to 200 per month
  • Maintained the base ARPU by up-selling existing base to higher value plans
  • Identified opportunities to reduce fault rate & improve customer experience

Asst. Category Manager

Metro Cash & Carry India Pvt Ltd.
Bengaluru
07.2016 - 04.2019
  • Managed sales and inventory across 27 national wholesale stores
  • Delivered 104% sales & profit target via targeted planning and vendor optimization
  • Oversaw stock and offer planning, vendor coordination, and in-store display strategy

Deputy Manager Manufacturing Operations

Ashok Leyland Ltd.
Hosur
09.2011 - 11.2013
  • Supervised LCV Chassis Assembly; delivered 25,000+ Dost vehicles/year
  • Maintained ISO TS 16949:2009 compliance & certification without major nonconformities
  • Drove Daily Management culture implementation across production line

Education

PGDM - OPERATIONS & MARKETING

IIM KASHIPUR
Kashipur
06.2014 - 03.2016

B.TECH - MECHANICAL ENGINEERING

COLLEGE OF ENGINEERING TRIVANDRUM
Trivandrum
08.2007 - 04.2011

Skills

Accomplishments

  • Restructured Community Business vertical, delivering 13% net-adds growth in FY'24-25 over past year, ACT Fibernet.
  • Built and led a 14-member sales team; expanded monthly lead generating events from 80 to 200.
  • Consistently delivered Uptime of 99.7%+, reduced fault rate from 15.9% to 14.3% yo-y, FY'24-25, ACT Fibernet.
  • Consistently reduced Fault Rate from 28% in 2021 to 18% in 2023 through structured network improvement programs, ACT Fibernet.
  • Achieved 104% sales & profit for Home Textiles category across all stores through focused store & category strategy with execution, FY 10/01/17-09/30/18, Metro Cash & Carry.
  • Delivered production volume targets on monthly basis, 25k Dost vehicles per year, 2012, 2013, Ashok Leyland Ltd.
  • Maintained ISO TS 16949:2009 certification of LCV Chassis Assembly for 2 consecutive years without any major NCs, 2012, 2013, Ashok Leyland Ltd.
  • Implemented Daily Management culture LCV Chassis Assembly, identified as model area, 2013, Ashok Leyland Ltd.

Certification

Green MBA

Timeline

Leadership Foundations: Leadership Styles and Models

04-2023

Service Delivery & Sales Head

Atria Convergence Technologies Pvt Ltd.
05.2019 - Current

Asst. Category Manager

Metro Cash & Carry India Pvt Ltd.
07.2016 - 04.2019

Green MBA

03-2016

Six Sigma Green Belt

03-2016

PGDM - OPERATIONS & MARKETING

IIM KASHIPUR
06.2014 - 03.2016

Deputy Manager Manufacturing Operations

Ashok Leyland Ltd.
09.2011 - 11.2013

B.TECH - MECHANICAL ENGINEERING

COLLEGE OF ENGINEERING TRIVANDRUM
08.2007 - 04.2011
REJIN JACOB CHERIANSenior Manager - Service Delivery & Sales