Reji Thomas T G
Thiruvananthapuram
Summary
Dynamic Area Supervisor with a proven track record at IceBay, excelling in employee training and development while enhancing customer satisfaction. Leveraging analytical skills and MS Excel expertise, I implemented cost-saving strategies that significantly improved operational efficiency and team performance. Committed to fostering a collaborative work environment and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Supervisor
IceBay
Thiruvananthapuram
06.2025 - Current
- Responded promptly to emergencies during business hours to ensure safety and compliance.
- Trained new employees on company policies and procedures to enhance operational effectiveness.
- Analyzed sales data to identify improvement opportunities across various reports.
- Developed strategies to boost customer satisfaction ratings in all local stores.
- Collaborated with upper management to implement policy changes improving workflow efficiency.
- Assisted in recruitment efforts by conducting interviews and selecting qualified candidates.
- Guided team members on proper procedures for addressing customer inquiries.
- Maintained cleanliness and organization in areas to meet product inspection standards.
Restaurant Manager
Kudu Restaurant
Riyadh
07.2024 - 06.2025
- Evaluated facility operations and personnel for safety and health regulations compli
- Increased customer satisfaction by resolving Products and Service issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Restaurant General Manager
Swad Restaurant
Trivandrum Technopark
01.2024 - 06.2024
- Analyzed sales figures and trends to formulate strategies that maximize profits.
- Managed supplier relationships to ensure timely product delivery.
- Recruited, trained, and supervised staff to enhance team performance.
- Handled local store marketing initiatives to increase customer engagement.
- Maintained up-to-date records of employee performance evaluations.
Restaurant General Manager
Pizza Hut
Trivandrum Kazhakootam
03.2023 - 11.2023
- Handling Multi Restuarants and Attending the training for Area Supervisor
- Supervised staff at Pizza Hut, ensuring effective daily operations and service quality.
- Created weekly work schedules based on staffing requirements to optimize efficiency.
- Conducted regular meetings with team members to address operational challenges.
- Implemented cost-saving measures while preserving high standards of service.
- Maintained accurate inventory records for food, supplies, and equipment.
Restaurant Manager
Domino’s Pizza
01.2018 - 02.2023
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of Domino’s staff, including multi country people in day-to-day activities.
- Worked with different types of customers to understand needs and provide better services.
- Increased customer satisfaction by resolving Products and Service issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Assistant Manager
Domino’s Pizza
Trivandrum
06.2015 - 01.2018
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Resolved customer complaints to maintain high level of satisfaction.
- Identified appropriate marketing channels and target customers for campaigns.
Education
B Sc - Commerce
Chandigarh University
Trivandrum01.2024
Higher Secondary Examination -
LMS H S S Cheruvarakonam
Trivandrum03.2014
SSLC -
Govt. V H S S Parassala
Trivandrum03.2012
Skills
- Computer proficiency
- Employee training and development
- Staff supervision
- MS Excel expertise
- Analytical skills
- Goal orientation
- Cost-saving strategies
- Team building
Languages
Malayalam, English, Tamil, Hindi, Arabic
References
- Mohammed, Area Cluster Manager, +91 9633385822, Domino’s Pizza, Trivandrum, India
- Mohammed Afsal, District Manager, +968 99218032, +968 95736640, Domino’s Pizza, Muscat, Oman
- Paul Thomas, General Manager, +91 9633553912, Swad Restaurant, Trivandrum, India
- Anurag AU,Guest Delight Manager +91 8086121316, Pizza Hut, Trivandrum, India
Hobbies and Interests
Playing Badminton, Traveling
Certification
- I have the Light Motor Vechile driving licence from Kingdom of Saudi Arabia and Sultanate of Oman
Timeline
Area Supervisor
IceBay
06.2025 - Current
Restaurant Manager
Kudu Restaurant
07.2024 - 06.2025
Restaurant General Manager
Swad Restaurant
01.2024 - 06.2024
Restaurant General Manager
Pizza Hut
03.2023 - 11.2023
Restaurant Manager
Domino’s Pizza
01.2018 - 02.2023
Assistant Manager
Domino’s Pizza
06.2015 - 01.2018
B Sc - Commerce
Chandigarh University
Higher Secondary Examination -
LMS H S S Cheruvarakonam
SSLC -
Govt. V H S S Parassala
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