Rekha Gowda

Professional Experience

Tata Consultancy Services (TCS) – Process Associate

• Handled New Business Annuity operations, including application verification, data entry, and policy creation.
• Reviewed and processed annuity contracts while ensuring compliance with insurance regulations and company standards.
• Coordinated with cross-functional teams to resolve discrepancies and streamline workflow.
• Supported clients and internal stakeholders by providing timely updates on policy issuance and maintenance.
• Maintained high accuracy in processing large volumes of financial and insurance data.
• Prepared daily and weekly reports to track process efficiency and highlight areas for improvement.
• Demonstrated strong expertise in managing new business, contributions,
  withdrawals, policy modifications, and beneficiary changes with accuracy and
  efficiency.
  • Managed customer transactions, including premium payments, surrender
  (partial/full) withdrawals, ensuring smooth and timely processing.
  • Processed and reviewed life insurance death claims, ensuring accuracy, compliance with
  policy terms, and timely resolution.
  • Resolved queries and followed up on pending cases with internal departments.
  • Provided process improvement ideas to reduce turnaround time (TAT) and simplify
  processes, ultimately improving customer satisfaction.
  • Created daily, weekly, monthly, and annual reports to be shared with clients.
  • Prepared Standard Operating Procedures (SOPs) and a comprehensive checking guide for
  the quality team on a newly migrated process, boosting team efficiency and significantly
  minimizing errors.
  • Achieved productivity goals while ensuring high-quality work in a demanding process.
  • Efficiently handled client escalations and provided prompt assistance to resolve their queries.