Rekha Prajapati
Vadodara
Summary
To enhance my working capacities, professional skills, business efficiencies and to serve my organization in best possible way with sheer determination and commitment.
Overview
6
6
years of professional experience
Work History
Senior Quality Analyst
iSON Xperiences Private Limited
Baroda
10.2021 - Current
- Joined as a Senior Quality Analyst in the process of Bajaj Finance (BFSI) process outbound sales Salaried PL.
- Facilitated training sessions for junior analysts & associates, focusing on quality assurance methodologies.
- Managed customer feedback mechanisms, addressing concerns to improve service quality.
- Conducted root cause analysis for product failures, preventing the recurrence of defects.
- Monitored regulatory compliance across all projects, avoiding potential legal issues.
- Conducted thorough quality assessments on software applications to identify defects and inconsistencies.
Senior Quality Analyst
COGENT E SERVICES LTD
Baroda
09.2020 - 10.2021
- Joined as a Quality Analyst and promoted to Senior Quality Analyst in the Sales Outbound and Inbound Process.
- Monitored the effectiveness of implemented quality improvements through follow-up audits and assessments.
- Reviewed customer feedback to identify quality improvement opportunities, and enhance satisfaction.
Quality Analyst
COGENT E SERVICES LTD
Baroda
05.2019 - 08.2020
- Worked as a Quality Analyst- Sales Outbound and Inbound Process.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Provided information on after-sales services for comprehensive support.
Education
MCA -
MS University Baroda
Baroda01.2021
BCA -
MS University Baroda
Baroda01.2018
S.S.C -
GujaratH.S.C.E -
GujaratIIT - E-commerce & Copa -
Gorwa Vadodara
Vadodara, GujaratSkills
- Quality assurance
- Root cause analysis
- Regulatory compliance
- Data analysis
- Customer feedback
- Process improvement
- Employee training
- Problem solving
- Team collaboration
- Advanced data analysis
- Strong communication skills
- Lean six sigma
- Report creation
- Stakeholder management
- FLUENT IN Hindi, English, Gujrati
Accomplishments
- ISON Xperiences Private Limited, Best Quality Lead, 6 Times, Quarterly
- Cogent E Service Limited, RNR Award, 1 Time, Yearly
Disclaimer
I hereby declare that the above-mentioned details is true to the best of my knowledge, if given a chance I will try to best to come to your aspirations.
Languages
- English
- Hindi
- Gujarati
Personal Information
- Date of Birth: 10/07/98
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Quality Analyst
iSON Xperiences Private Limited
10.2021 - Current
Senior Quality Analyst
COGENT E SERVICES LTD
09.2020 - 10.2021
Quality Analyst
COGENT E SERVICES LTD
05.2019 - 08.2020
MCA -
MS University Baroda
BCA -
MS University Baroda
S.S.C -
H.S.C.E -
IIT - E-commerce & Copa -
Gorwa Vadodara
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