Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rekha Purushothaman

Rekha Purushothaman

Chennai

Summary

Dynamic IT professional with a proven track record at UST Global Services, excelling in incident response and infrastructure management. Certified AWS Solutions Architect, skilled in optimizing service requests and leading teams. Recognized for enhancing operational efficiency and delivering exceptional technical support, fostering collaboration across departments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Sabbatical and Skill Enhancement

NA
03.2020 - 06.2025
  • Mastered end-to-end recruitment cycle during three-month internship at Hirerightt.
  • Earned AWS Solutions Architect certification, deepening knowledge of cloud technologies.
  • Gained multiple certifications in MS Excel, Salesforce Essentials, ChatGPT, and Agile Foundations.
  • Dedicated time to family care while pursuing continuous learning opportunities.
  • Explored video editing and content creation through YouTube projects.
  • Attended workshops and seminars aimed at improving AWS proficiency.
  • Balanced personal obligations with commitment to professional development.

IT Consultant

Sutherland Global Services Pvt Ltd.
10.2014 - 09.2018
  • Led implementation of all Antivirus activities, ensuring compatibility across new and legacy applications.
  • Handled escalation calls, achieving 100% issue resolution to meet Total Satisfaction Promise.
  • Provided technical support to end-users, resolving issues efficiently to minimize operational disruptions.
  • Prepared daily reports on average handling time, quality metrics, and survey feedback.
  • Delivered TIER 3 troubleshooting support for McAfee Antivirus-related issues.
  • Installed, configured, and maintained computer systems and network connections for optimal performance.
  • Advised on Antivirus best practices while leading projects for infrastructure enhancements.
  • Designed training programs tailored to various employee levels, enhancing overall skill sets.

Preservation Coordinator

Altisource Business Solutions Pvt Ltd.
04.2013 - 05.2014
  • Executed property preservation and inspection (PPI) for assigned properties.
  • Analyzed vendor estimates against Repair Base tool to ensure accuracy.
  • Managed Vendor Management System (VMS) for order approval and correction tracking.
  • Conducted thorough inspections of property interiors and exteriors for damage assessment.
  • Collaborated with clients to streamline loan facilitation, inspections, and credit report processing.

Associate Infrastructure Engineer

UST Global Services
11.2018 - 3 2020
  • Managed Service Desk Team, optimizing resource allocation and attendance for KPI achievement.
  • Prepared detailed reports on infrastructure performance metrics and incident resolutions.
  • Collaborated with departments on cross-functional projects to enhance incident management processes.
  • Facilitated communication between technical teams during major outages to ensure swift resolution.
  • Conducted post-incident reviews to evaluate incident management process effectiveness.
  • Performed root cause analyses to identify underlying issues of incidents.
  • Oversaw lifecycle management of all service requests from submission to closure.
  • Documented incident details in knowledge base articles for future reference.

Education

MSc. Bioinformatics -

Stella Maris College
Chennai

B.Sc. (Plant biology & Plant Bio-Technology) -

Meenakshi College For Women
Chennai

Skills

  • AWS Solutions Architect certification
  • Cloud services management
  • Infrastructure oversight
  • Incident response strategies
  • Service request management
  • Technical support expertise
  • Team leadership skills
  • Active Directory administration
  • Antivirus solutions support

Certification

  • AWS Certified Solutions Architect – Associate (issued on May 5, 2025)
  • Diploma in .NET technologies

Timeline

Personal Sabbatical and Skill Enhancement

NA
03.2020 - 06.2025

Associate Infrastructure Engineer

UST Global Services
11.2018 - 3 2020

IT Consultant

Sutherland Global Services Pvt Ltd.
10.2014 - 09.2018

Preservation Coordinator

Altisource Business Solutions Pvt Ltd.
04.2013 - 05.2014

MSc. Bioinformatics -

Stella Maris College

B.Sc. (Plant biology & Plant Bio-Technology) -

Meenakshi College For Women

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Rekha Purushothaman