REKHA SASTRY
Chennai
Summary
Experienced CRM/DSA professional with a proven track record in loan processing, credit card sales, and customer relationship management. Skilled in follow-up on overdue accounts, cross-selling financial products, and delivering excellent customer service while meeting sales, and recovery targets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Care Executive
ALL DIGI TECH LIMITED
08.2024 - 06.2025
- Managed end-to-end loan processing and followed up on overdue accounts to enhance recovery rates.
- Handled centralized credit card applications and collections for various partner banks.
- Delivered prompt customer support to ensure satisfaction and resolve issues efficiently.
- Achieved sales targets by promoting tailored loan and card products to meet client needs.
- Ensured compliance with banking policies while maintaining high service standards.
Education
MBA - Financial Management
Loyola College
Bachelor of Arts - B.COM(GENERAL)
Shri Shankarlal Sundarbai Shasun Jain College
06.2023
High School Diploma - undefined
Kendriya Vidyalaya
03.2020
Skills
- Loan processing
- Credit card management
- Customer support
- Sales techniques
- Regulatory compliance
- Customer relationship management
Certification
Completed an internship at Equitas Small Finance Bank for a period of 6 months
Languages
Telugu: First Language
English: Upper Intermediate (B2)
Upper intermediate (B2)
Hindi: Upper Intermediate (B2)
Awards
Managing customer queries and complaints to ensure high satisfaction and retention, Building and maintaining long-term relationships with clients, Onboarding new customers and providing product education, Handling walk-in customers and outbound calls for product promotion
Timeline
Customer Care Executive
ALL DIGI TECH LIMITED
08.2024 - 06.2025
Bachelor of Arts - B.COM(GENERAL)
Shri Shankarlal Sundarbai Shasun Jain College
High School Diploma - undefined
Kendriya Vidyalaya
MBA - Financial Management
Loyola College
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