Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rekha Yadav

Noida

Summary

Seasoned Process Expert known for high productivity and efficiency in task completion. Skilled in workflow optimization, process mapping, and performance analysis to drive improvements. Excel at problem-solving, critical thinking, and adaptability, ensuring seamless operations and project success within fast-paced environments. Innovative Process Expert with background in streamlining production lines and manufacturing processes. Strengths include problem-solving capabilities, adeptness in process optimization, and efficiency enhancement. Experience showcases ability to implement systems that significantly improve productivity and reduce costs. Skilled at training staff on new procedures, ensuring compliance with industry standards, leading teams to success.

Overview

14
14
years of professional experience

Work History

Process Expert

Barclays
10.2018 - Current
  • Working as Process Expert in Reconciliation team
  • Accountable for reconciling all the entries/breaks within SLA
  • Establishing the most effective and efficient solutions to complex issues
  • Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
  • Training colleagues
  • Working with Team Manager and take joint responsibility for the control of workflow to ensure process efficiencies are achieved, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
  • Preparing reconciliation documents and discussing open items with the respective stakeholders for timely clearance
  • Collating Communication/Process Updates
  • Constantly working on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process
  • Streamlined the processes
  • Completing INFORM work every month
  • Mindset story have been published
  • Calibration session with stakeholders and operations team to resolve any issue
  • Send reports to the management.

Sr. Practitioner

IBM
11.2011 - 08.2014
  • Incident management - Resolve level 1 tickets
  • Technical support
  • Reset/unlock Salesforce password
  • Install Java taking remote access
  • Resolve log in issues
  • Check the network of router, server, etc
  • - troubleshooting
  • Resolve the email queries
  • Providing the best solution based on the issue & details provided by customers
  • Send reports to the TL and Managers.

Analyst

KPMG
03.2011 - 10.2011
  • Advisory department - Employment verification team
  • Background verification of the former employees
  • Domain check
  • Employment history verification - it includes job titles, dates of employment and salary earned at each jobs
  • Verify all the documents and details from employer's HR and Manager.

Analyst

Wipro
  • Worked as Quality Analyst for the Online Content Collection Process which deals with collecting content for the Yellow Pages online advertising
  • Ensure all the ads are error free and analysts follows the correct Australian grammar rules
  • Perform quality audits
  • Share feedback with the analysts
  • Attend calibration sessions with clients
  • Discuss quality disputes, re-disputes and improvement plans with the clients
  • Send reports to the TL and Managers
  • Refresher training
  • Conducted new hire training from quality perspective
  • Part of green belt project for quality improvement
  • Continuous improvement projects for quality
  • Best practice sharing for quality improvement in other queue/ functions (across the floor)
  • Part of Idea Generation initiative.

Education

M.Com & Post Graduation Diploma in Banking & Finance, First Class -

Pune University
01.2015

B. Com, First Class -

Pune University
01.2010

H.S.C. (Commerce), First Class -

Maharashtra Board
01.2007

S.S.C., First Class -

Maharashtra Board
01.2005

Skills

  • Process Monitoring
  • Process Mapping
  • Process Automation
  • Operational Excellence
  • Requirements Gathering
  • Excellent Communication
  • Written Communication
  • Analytical Skills
  • Operations Management
  • Problem-Solving
  • Analytical Thinking

Timeline

Process Expert

Barclays
10.2018 - Current

Sr. Practitioner

IBM
11.2011 - 08.2014

Analyst

KPMG
03.2011 - 10.2011

Analyst

Wipro

M.Com & Post Graduation Diploma in Banking & Finance, First Class -

Pune University

B. Com, First Class -

Pune University

H.S.C. (Commerce), First Class -

Maharashtra Board

S.S.C., First Class -

Maharashtra Board

Similar Profiles

CREATE PROFILE
Rekha Yadav