Navinkumar P
Chennai
Summary
To work as a dynamic professional in an environment that would provide opportunity in challenge to exhibit my skills with a team to utilize my skills and strengths for sustained growth of myself, organization and society.
Overview
20
20
years of professional experience
Work History
Process Expert
Barclays Shared Services Pvt. Ltd.
Chennai
01.2011 - Current
- Checking kyc remediation process.
- Validating the business customer (uk) with company house and internal source.
- Create personal record and business records.
- Checking kyc details for identification and verification document for client.
- Direct debts cancelling, and trust account open.
- Online and telephone banking activating and deactivation.
- And mail handling for customer query.
- Tracing Sod and Eod and mi consolidation maintaining the Sla in all process.
- Allocating the volume to team. And Query solving to team and onshore team.
- Analyzed process workflows to identify areas for improvement and efficiency.
- Developed training materials for new team members on operational procedures.
- Implemented best practices for process documentation and standardization.
- Mentored junior staff on process optimization techniques and tools.
- Collaborated with cross-functional teams to ensure smooth implementation of new processes and systems.
- Maintained accurate records regarding changes made within the organization's processes.
- Analyzed existing processes to identify areas of inefficiency and suggest corrective measures.
- Monitored performance metrics and prepared reports to track progress towards goals.
Senior processing officer
G N S A Info Tech Ltd.
07.2010 - 01.2011
- Make the vendor & employee payment at time and in good quality check.
- Resolving Queries and escalations through mail and through mail and through phone conversation.
- Interact with Audit. Data entry & Qc team regarding Policy updation.
- Citi Group Back Office
Back office assistant (Quality controller and Policy approver)
Cholamandalam MS General Insurance company (p) ltd
Chennai
08.2007 - 07.2010
- Processing General Insurance Products (Motor)
- Doing Quality checking and approving the Policy.
- Rejection Handling.
- Analysis Insurance Product Related Defects after Processing.
- Preparing Approved Policy Report at end of the day.
- Joint Venture between MURUGAPPA GROUP & MITSUI SUMITOMO, JAPAN
Personal loan processing executive
ICICI Personal Loan Department
Chennai
01.2006 - 08.2007
- Data processing and De dupe checking.
- Telephone verification report(TVR).
- Prepare CIBIL reports in our customers.
Education
M.A - BUSINESS ECONOMICS
ANNAMALAI UNIVERSIY
B.A - ECONOMICS
S.T COLLEGE
HSC -
Dr.G.M.T.T.V.Hr.Sec.school
SSLC -
Dr.G.M.T.T.V.Hr.Sec.school
Skills
- Positive Attitude
- Commitment to work
- Sincerity & Punctuality
- Desire for innovation & Continuous learning
- Diploma in Computer Application (DCA)
- Tally 9
- Type writing lower passed in first class
- KYC remediation
- Process optimization
- Data validation
- Workflow analysis
- Training development
- Customer relationship management
- Performance monitoring
- Query resolution
- Documentation standardization
- Effective communication
- Team leadership
- Problem solving
- Attention to detail
- Mentorship capability
- Cross-functional collaboration
- Knowledge transfer
- Process mapping
- Process monitoring
- Operational excellence
- Process automation
- Business process management
- Performance metrics
- Performance management
- Data analytics
- Teamwork
- Client relationship management
- Operations management
Disclaimer
I hereby solemnly declare that all statements made above are true and correct to the best of my knowledge and belief.
Languages
- English
- Telegu
- Hindi
- Tamil
- English
- Telegu
- Hindi
Personal Information
- Father's Name: S.Padmanabhan
- Date of Birth: 09/20/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Tamil
Advanced
C1
Telugu
Upper Intermediate
B2
Hindi
Beginner
A1
Timeline
Process Expert
Barclays Shared Services Pvt. Ltd.
01.2011 - Current
Senior processing officer
G N S A Info Tech Ltd.
07.2010 - 01.2011
Back office assistant (Quality controller and Policy approver)
Cholamandalam MS General Insurance company (p) ltd
08.2007 - 07.2010
Personal loan processing executive
ICICI Personal Loan Department
01.2006 - 08.2007
M.A - BUSINESS ECONOMICS
ANNAMALAI UNIVERSIY
B.A - ECONOMICS
S.T COLLEGE
HSC -
Dr.G.M.T.T.V.Hr.Sec.school
SSLC -
Dr.G.M.T.T.V.Hr.Sec.school