REMYAMOL K V
KUNNUMPURATHU HOUSE,MALLOOSSERY PO, KOTTAYAM
Summary
Dynamic Team Leader with a proven track record at Infinity Services, excelling in customer relationship management and technical troubleshooting. Successfully enhanced team productivity and streamlined operations, ensuring optimal inventory levels. Adept at project management, fostering collaboration, and delivering exceptional customer service to resolve issues efficiently.
Overview
14
14
years of professional experience
Work History
Team Leader
RELIANCE RESQ
Perumbavoor
2021.05 - Current
- Fostered a collaborative work environment among team members to enhance productivity.
- Handled CRM systems, including Jeeves and TCL, for efficient customer management.
- Managed storekeeping operations to ensure optimal inventory levels.
- Provided customer care service to address inquiries and resolve issues promptly.
- Coordinated work activities to streamline processes and improve overall efficiency.
Team Leader
F1 INFO SOLUTION AND SERVICES PVT LTD
KOLENCHERY
2023.02 - 2024.07
- Installed new appliances, wiring, and machinery in homes with defective equipment.
- Serviced all home electronics including TVs, washing machines, AC units, microwaves, and music systems to ensure optimal functionality.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Created training materials and conducted group trainings on new processes or procedures.
Team Leader
OZONE AGENCIES
KOTTAYAM
2020.08 - 2022.10
- function as property maintenance supervisor
Team Leader
GSS QUICK GARAG PVT LTD SAMSUNG AUTHORIZED SERVICE CENTER
EDAPALLY
2014.02 - 2022.06
- electronics specialist in Mitsubishi Heavy Industries Shipyard Nagasaki for Elda Perla project
Service Coordinator
INTEX INDAIA PVT LTD
EDAPALLY
2019.05 - 2020.03
Team Leader
R- LOGIC TECHNOLOGIES INDIA PVT LTD
VALANJAMBALAM
2015.08 - 2019.04
Service Coordinator
MAHINDRA TWO WHEELERS
MAMANGALAM
2015.01 - 2015.07
Team Leader
THOSHIBA INDA PVT LTD
RAVIPURAM
2012.05 - 2014.11
Team Leader
ELECTROLUX AND PHILIPS
KOTTYAM
2011.01 - 2012.04
Education
BSC NURSING -
MEDWIN HOSPITAL
HYDERABAD2010-06
PLUS TWO -
GOVT: MODEL HIGHER SECONDARY SCHOOL
KOTTAYAM2006-01
SSLC -
ST MARCELLINA'S GIRLS HIGH SCHOOL
NATTASSERY2004-03
Skills
- Customer relationship management
- Data analysis
- Computer knowledge and Excel
- Project management
- Customer service and support
- Technical troubleshooting
- Work planning
- Team leadership
- Customer service
- Inventory management
- Installation services
- Team building
- CRM systems
Languages
Malayalam
First Language
English
Beginner
A1
Hindi
Beginner
A1
Telugu
Beginner
A1
References
References available upon request.
Timeline
Team Leader
F1 INFO SOLUTION AND SERVICES PVT LTD
2023.02 - 2024.07
Team Leader
RELIANCE RESQ
2021.05 - Current
Team Leader
OZONE AGENCIES
2020.08 - 2022.10
Service Coordinator
INTEX INDAIA PVT LTD
2019.05 - 2020.03
Team Leader
R- LOGIC TECHNOLOGIES INDIA PVT LTD
2015.08 - 2019.04
Service Coordinator
MAHINDRA TWO WHEELERS
2015.01 - 2015.07
Team Leader
GSS QUICK GARAG PVT LTD SAMSUNG AUTHORIZED SERVICE CENTER
2014.02 - 2022.06
Team Leader
THOSHIBA INDA PVT LTD
2012.05 - 2014.11
Team Leader
ELECTROLUX AND PHILIPS
2011.01 - 2012.04
BSC NURSING -
MEDWIN HOSPITAL
PLUS TWO -
GOVT: MODEL HIGHER SECONDARY SCHOOL
SSLC -
ST MARCELLINA'S GIRLS HIGH SCHOOL