Renjima A
Thiruvananathapuram
Summary
Confident, creative & aspiring to work with an organization of repute that offers a challenging career where I can carve a niche for myself and effectively contribute towards the organization's target. Skilled in prioritizing work and completing task with minimum supervision. Proficient in grasping new technical concept and utilize in effective manner. Good communicator & team player with strong analytical skills, problem solving and organizational abilities. Recognized for decisive leadership and proven ability to face challenges
Overview
10
10
years of professional experience
Work History
Associate Manager
Ecesis Bpo Services Pvt. Ltd.
TRIVANDRUM
10.2020 - Current
- Implemented training processes for newly hired employees.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated daily tasks to team members to optimize group productivity.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports for analyzing and improving client's quality.
- Conducted regular performance reviews with direct reports.
- Scheduled meetings with team member to deliver updates & review overall development of quality.
- Identified opportunities for process improvements and increased efficiency.
- Modified existing software systems to enhance performance and add new features.
- Prepared reports, briefings and instruction manuals for software solutions and data assets with concise language and clear document design.
- Collaborated with senior management to develop annual operational plans.
Team Leader
Ecesis Bpo Services Pvt. Ltd.
TRIVANDRUM
10.2018 - 10.2020
- Reviewed completed work to verify consistency, quality and conformance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented strategies to take advantage of new opportunities.
- Created training materials and conducted group trainings on new processes or procedures.
- Conducted regular performance reviews to assess individual team member progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Facilitated communication between cross-functional teams within the organization.
- Act as an interface between software department and employees to understand and clarify the issues the employees are undergoing while using software in portals
Senior Data Analyst
Ecesis Bpo Services Pvt. Ltd.
TRIVANDRUM
10.2017 - 10.2018
- Engaged in integration system project teams, finding innovative solutions from existing systems and other vendor products.
- Provided technical support for existing reports, dashboards or other tools.
- Collected, tracked and evaluated current business and market trend data.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Data Analyst Trainee
ECESIS Technologies
TRIVANDRUM
02.2014 - 08.2014
- Mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
- Completing given tasks as and when delegated.
Education
Plus Two -
Holy Angels Convent School
Trivandrum01.2008
Secondary School Leaving Certificate -
Holy Angels' Convent School
Trivandrum01.2006
Some College (No Degree) - Computer Science & Engineering
Kerala University
TrivandrumSkills
- Knowledge of Windows XP, Windows 7, 8 and general desktop issues
- Typing speed of 50 words per minute
- M S Office (Word, Excel, PowerPoint)
- Internet and Email
- Delegates and monitors work to meet and beat deadlines
- Works well in both team environments and individual assignments
- Dedicated, hard working and proven ability to plan, organize the projects in both small and larger groups
- Results Analysis
- Staff Management
- Presentations
- Customer Rapport
Strengths Leadership
Practical, flexible and self-motivated, hardworking person having an urge to learn new things., Outstanding ability to develop familiarity with new procedures and services., Ability to learn and adapt to new atmosphere, teamwork & commitment. Participated in School level Arts & Sports and won prizes., Event organizer in all school and college day annual functions., Student Representative of INSIGNIA 2011, intra college tech-fest at PRSCET.
Personal Information
- Date of Birth: 06/10/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Travelling, Dancing, Music
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Accomplishments
- 5 YEAR SERVICE AWARD WINNER
- DIAMOND AWARD WINNER
Timeline
Associate Manager
Ecesis Bpo Services Pvt. Ltd.
10.2020 - Current
Team Leader
Ecesis Bpo Services Pvt. Ltd.
10.2018 - 10.2020
Senior Data Analyst
Ecesis Bpo Services Pvt. Ltd.
10.2017 - 10.2018
Data Analyst Trainee
ECESIS Technologies
02.2014 - 08.2014
Plus Two -
Holy Angels Convent School
Secondary School Leaving Certificate -
Holy Angels' Convent School
Some College (No Degree) - Computer Science & Engineering
Kerala University
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