Renju Mathew

Effectively led and directed a highly skilled team for technical support of network operations, change management, and problem management.

Accountable for engineering solutions in enterprise perimeter security, Internet, Cloud connectivity, Extranet, B2B Channel, and Load Balancers for Fidelity's Global Office as part of an extended team of Fidelity’s Global Network Services function.

Demonstrated expertise in leading the team for efficient resolution of high-priority, service-impacting incidents.

Drove solutions for complex technical problems in a leadership role as a Technical Lead and Escalation Engineer.

Facilitated updates and communication on the progress of networking support incidents to senior management.

Embraced an opportunity for professional growth by joining Fidelity's LEAP program in 2023 and being assigned to a rotational position within the HR BU.

Guided the perimeter security engineering team as Technical Lead.

Key role in deploying Enterprise Internet gateways in different locations with diverse security controls like firewalls, intrusion detection, and web malware protection.

Efficiently planned, constructed, and supervised various technologies including perimeter engineering for network and security measures. Demonstrated expertise in B2B engineering ensuring seamless delivery of operations.

Provided day-to-day oversight and support for Fidelity's perimeter security environment, including managing firewall changes, addressing customer requirements, conducting audits, monitoring and troubleshooting network routing configurations.

Streamlined Fidelity's ODC infrastructure connectivity design, aiding in the migration from EoL devices.

Collaborated with various teams to fix technical roadblocks in complex network systems with redundancy requirements, stringent firewall policies and advanced security measures.

Configured permissions and implemented security policies for users and groups through the utilization of management software such as NSM and Provider 1R70.1 Smart Dashboard.

Managed tickets and implemented network changes as part of the change management team to meet customer requirements.

Managed and maintained Juniper Netscreen and Nokia Checkpoint Firewalls.

Collaborated with Networking OPS, Wireline (Operations Planning and Support) to deliver round-the-clock network support.

Configured, managed, and troubleshooted over 45 firewalls for multiple wireline and wireless projects such as BRAS, DNS, MEN, RDN, and GSM.

Exceptional track record in executing successful PoCs focused on security, involving industry-leading vendors like IBM, Radware, and Cloud-Shield.

Successfully resolved network issues through a collaborative approach with the NNOC team at Reliance.