Renu Rastogi
Noida
Summary
Results-driven professional with over 16 years of extensive experience in CRM, after-sales service, back-office operations, inventory management, customer sales records, client servicing, and dealer/channel management. Currently excelling as a Senior Manager in CRM/Commercial at Home and Soul Management Services Pvt. Ltd., overseeing brokerage working of dealers, recovery, and liaison & coordination.
Overview
19
19
years of professional experience
Work History
DGM CRM/OPERATION
Home and Soul Management Services Pvt. Ltd
03.2013 - Current
- Company Overview: Home & Soul, a real estate development organization under the leadership of Chairperson, Ms.Sakshi Katiyal. Home and Soul has diversified product portfolio that includes mixed used Commercial Project (Shopping Malls, Office Spaces and Hotel), Luxury Residential Villas/Duplex/Penthouses, and Studio Apartments. It has already delivered a project of 3.6 acres at Yamuna Expressway. Organization aims at providing homes that will be rewarding assets for the new age Indian who is striving for international quality of life.
- Managing Customer Database of 4000+ Clients & ensure high client retention in line with company retention targets.
- Generating regular MIS reports and customized reports for 'Management Decision Making'. Preparing monthly and yearly collection forecast of various projects basis on Construction milestones.
- Handling after sales queries of customers and channel partners.
- Acceptance of booking, Verifying sale price and discounts as per company policy. Creating customer’s account in the Software with users Generation of payment plan/Demand/statement of account.
- Issuing Allotment Letters, Payment Schedules, Builder-Buyer Agreements etc. and execution of the same. Raise payment demand notices & sending timely reminders to the customers.
- Obtaining approval for Transfers/Surrenders, Changes in Payment schedules, Unit Shifting, Cancellation, Ownership Transfer, Fund Transfers, Name Addition & Deletion, Timely Collections from customers, Demand letters, Working of Dealer Commission, Customers Dealing, all after sales activities.
- Maintaining Daily/Weekly/Monthly MIS Reports related to sale value, Demand, Forecasting Collections etc.
- Maintaining all customer and brokers accounts in liaison with the Accounts Department, ensuring timely bank reconciliations, internal and external statutory audits.
- Coordination with brokers and maintaining the brokerage bills data.
- Handing over the Possession of and registration as per schedule along with NOC.
- Interdepartmental co-ordination to ensure smooth operations at all times; successfully looking after overall management of the commercial/Back office working (uses etc.).
- Open to team related tasks, team meetings, team interaction and ability to work well in the team.
- Maintaining a cordial relationship with the entire concerned departments within the organization for a better understanding and harmonious work culture.
- Software Training to new jonnies.
- Able to handle multiple activities.
- Home & Soul, a real estate development organization under the leadership of Chairperson, Ms.Sakshi Katiyal. Home and Soul has diversified product portfolio that includes mixed used Commercial Project (Shopping Malls, Office Spaces and Hotel), Luxury Residential Villas/Duplex/Penthouses, and Studio Apartments. It has already delivered a project of 3.6 acres at Yamuna Expressway. Organization aims at providing homes that will be rewarding assets for the new age Indian who is striving for international quality of life.
Manager Operations
Investors Clinic Infratech Pvt. Ltd.
08.2009 - 02.2013
- Preparing MIS reports as per the business requirement like for costing purpose. Preparation of monthly, quarterly & yearly dashboards for business review.
- Working in Advance Excel - (Formulas, V Lookup, H Lookup, Pivot Table, Pivot Chart, Data Validation & various other excel sheet components)
- Inventory Management.
- Acceptance of booking, Verifying sale price and discounts as per company policy.
- Maintaining Daily/Weekly/Monthly MIS Reports related to sale value/revenue.
- Manage and upload reconciliation and suspended data.
- Interdepartmental co-ordination to ensure smooth operations at all times; successfully looking after overall management of the Back office working.
- Team Management.
- Coordination with the Builders for Booking Login and Documentations.
Customer Service Executive
Barclays
03.2007 - 07.2009
- Company Overview: Barclays, a world leader in financial services and they protect and invest money for more than 42 million customers in over 40 countries and have over 300 years of experience behind us. It have been in India for nearly 3 decades, through Barclays Capital, a leading Investment bank and more recently with our Consumer and Commercial banking services in Mumbai, New Delhi, Kanchipuram, Junagarh and Nelamangala, near Bangalore
- To generate the Leads from different data base provided by company.
- Barclays, a world leader in financial services and they protect and invest money for more than 42 million customers in over 40 countries and have over 300 years of experience behind us. It have been in India for nearly 3 decades, through Barclays Capital, a leading Investment bank and more recently with our Consumer and Commercial banking services in Mumbai, New Delhi, Kanchipuram, Junagarh and Nelamangala, near Bangalore
Tele Sales Executive
G E Money
07.2006 - 02.2007
- Company Overview: A global leader in consumer finances, More than 118 million satisfied customers a remarkable presence in more than 50 countries. Total assets worth more than US $ 108 Billion. Around the world, GE Money says yes to possibilities for millions of people.
- To generate the Leads from different data base provided by company.
- A global leader in consumer finances, More than 118 million satisfied customers a remarkable presence in more than 50 countries. Total assets worth more than US $ 108 Billion. Around the world, GE Money says yes to possibilities for millions of people.
Education
Bachelor Degree -
IEC University
Senior Secondary - undefined
S K V Patparganj
Higher Secondary - undefined
Govt. School
Skills
Post-sales support
Personal Information
Date of Birth: 07/08/87
Timeline
DGM CRM/OPERATION
Home and Soul Management Services Pvt. Ltd
03.2013 - Current
Manager Operations
Investors Clinic Infratech Pvt. Ltd.
08.2009 - 02.2013
Customer Service Executive
Barclays
03.2007 - 07.2009
Tele Sales Executive
G E Money
07.2006 - 02.2007
Senior Secondary - undefined
S K V Patparganj
Higher Secondary - undefined
Govt. School
Bachelor Degree -
IEC University
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