Renu Thapa
Bengaluru
Summary
Dynamic Senior Customer Support Officer at Herbalife with a proven track record in problem-solving and communication. Expertly analyzed market trends to identify sales opportunities, while maintaining meticulous records of customer interactions. Renowned for delivering exceptional service and fostering positive customer relationships through active listening and a friendly demeanor.
Overview
4
4
years of professional experience
Work History
Senior Customer Support Officer
Herbalife
Bengaluru
09.2023 - Current
- Monitored customer support queues and responded promptly to requests.
- Analyzed market trends and provided insights on potential sales opportunities.
- Maintained up-to-date records of all interactions with customers.
- Oversaw daily performance of computer systems.
- Coordinated with internal teams to ensure timely resolution of customer inquiries.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
Progression Associate
Newton School
Bengaluru
08.2021 - 08.2023
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Updated databases with new and modified customer data.
Education
BBA -
Krupanidhi Group of Institutions
Bengaluru11-2020
Skills
- Problem solving
- Time Zone Awareness
- Active listening
- Friendly and patient
- Initiatve
Affiliations
Achieved a 100% customer satisfaction rating through effective issue resolution.
Successfully managed 20+ customer accounts , ensuring timely follow-ups and service delivery .
Languages
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Senior Customer Support Officer
Herbalife
09.2023 - Current
Progression Associate
Newton School
08.2021 - 08.2023
BBA -
Krupanidhi Group of Institutions
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