Renuka Devi
Silchar
Summary
Detail-oriented professional with 3+ years in banking and co-working service management. Strong skills in audit compliance, process improvement, and team leadership. Achievements include enhanced service delivery and high client satisfaction rates. Open to remote roles in operations and administration.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Centre Head - General Operations Executive
My Branch Service Pvt. Ltd.
12.2024 - 10.2025
- - Manage daily branch operations and supervise Northeast Zone co-working spaces and office facilities.
- - Ensure audit and operational compliance, including documentation, vendor coordination, and petty cash management.
- - Oversee client onboarding, workspace allocation, and service delivery in co-working environments.
- - Coordinate virtual meetings, reporting, and team communication for multi-location branches.
- - Implement process improvements to enhance customer satisfaction and operational efficiency.
Service Delivery Manager (Deputy Manager)
IndusInd Bank Ltd.
11.2020 - 03.2024
- - Managed cash operations, remittances, account servicing, and customer transactions.
- - Handled front-desk management, customer grievance resolution, and branch workflow optimization.
- - Trained and supervised staff to ensure adherence to RBI and internal compliance standards.
- - Prepared MIS reports, audit documentation, and operational dashboards for management.
- - Collaborated with cross-functional teams and supported business operations remotely when required.
Education
MBA - HR & Marketing
NERIM
Guwahati01.2020
Bachelor of Commerce - undefined
Cachar College
Silchar01.2017
Higher Secondary - Commerce
Ramanuj Gupta Junior College
Silchar01.2014
Secondary Education - undefined
Oriental High School
Silchar01.2012
Skills
Management of branches and operations
Co-working facility management
Expertise in customer relationship management (CRM)
Coordination with vendors and clients
Optimization of processes and services
efficient virtual administration
effective remote collaboration
audit and compliance assistance
data reporting capabilities
documentation proficiency
office software skills (MS Office)
proficiency in Google Workspace
tally ERP experience
effective use of CRM tools
good communication skills
developed leadership skills team training facilitation
ACHIEVEMENTS & ACTIVITIES
Silver Medalist – Taekwondo (2008), Debate Participant – 2018, Active involvement in corporate events, client engagement activities, and training workshops
DECLARATION
I hereby declare that the information provided above is true and accurate to the best of my knowledge. — Renuka Devi
Certification
Best Centre Head Award
Timeline
Centre Head - General Operations Executive
My Branch Service Pvt. Ltd.
12.2024 - 10.2025
Service Delivery Manager (Deputy Manager)
IndusInd Bank Ltd.
11.2020 - 03.2024
MBA - HR & Marketing
NERIM
Bachelor of Commerce - undefined
Cachar College
Higher Secondary - Commerce
Ramanuj Gupta Junior College
Secondary Education - undefined
Oriental High School