Renuka Deepak Hiremath
Bora Planet Apartment A-3,Madhuban colony,Pimple-Saudagar,Pune
Summary
Customer service professional with experience at Kirloskar Brothers Pvt Ltd, specializing in service delivery enhancement through process improvement and effective communication. Demonstrated ability to foster strong customer relationships and generate insightful reports, showcasing attention to detail and empathy. Focused on driving customer satisfaction and operational excellence. Qualified computer engineer with a solid foundation in advanced management processes and project management skills, consistently meeting targets through effective team leadership.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate, ML Data Operations
Amazon GO AI Process
Virtual
06.2025 - 07.2025
- Delivered high-quality labeled data using established guidelines to meet KPIs.
- Collaborated with diverse types of text, speech, and data formats.
- Reported software and tool issues promptly to ensure continuous operation.
- Utilized in-house tools and software for efficient data processing.
Customer Service Representative
Kirloskar Brothers Pvt Ltd
Pune
04.2025 - 05.2025
- Resolved customer complaints promptly, ensuring satisfaction through excellent service.
- Fostered positive relationships with customers via friendly interactions.
- Maintained detailed records of customer interactions and transactions for future reference.
- Identified and recommended improvements in customer service processes.
- Exhibited professionalism when addressing challenging customer situations.
- Provided personalized assistance, strengthening customer relationships.
Intern
Bitcode Technologies
Pune
08.2024 - 02.2025
- Compiled detailed reports on project progress and outcomes for management review.
- Maintained accurate records of activities throughout internship.
- Promptly identified customer needs to enhance service delivery.
- Organized client meetings to provide comprehensive project updates.
- Analyzed key performance indicators to develop effective strategies.
- Entered and verified computer data to create reliable records.
- Created presentations and printed important documents to prepare for staff meetings.
Education
B.E - Computer Science
Dr.D.Y.Patil institute of Engineering and technolo
Pune, MH11.2018
Diploma - Computer Science
MIT SSPP World Peace University
Pune, MH06.2013
Skills
- Customer service and support
- Report compilation and analysis
- Client organization
- Process improvement
- Customer relationship management
- Data entry and processing
- Team collaboration
- Effective communication
- Attention to detail
- Empathy and patience
- Project management
- Presentation creation
Certification
Certified Full Stack Web Developer (MERN)
Timeline
Associate, ML Data Operations
Amazon GO AI Process
06.2025 - 07.2025
Customer Service Representative
Kirloskar Brothers Pvt Ltd
04.2025 - 05.2025
Intern
Bitcode Technologies
08.2024 - 02.2025
B.E - Computer Science
Dr.D.Y.Patil institute of Engineering and technolo
Diploma - Computer Science
MIT SSPP World Peace University