Teja Chary V
Support Ops Specialist
Bengaluru,Karnataka
Summary
Looking for a chance, where my talents I've gained till now will be utilized effectively and helps me to explore further. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
ML Data Associate II (Support Operations Investigation Specialist)
Amazon
11.2022 - Current
- As a Financial Risk Investigator, my main responsibility was to review and investigate financial reimbursement claims from clients
- I utilized various financial software and tools to analyze financial data, verifying documentation, and conducting interviews with relevant parties
- I had to ensure that all claims were legitimate and adhered to company policies and regulations
- I have a strong understanding of regulatory reporting obligations and regulations within the financial services industry
- Demonstrated success in contributing significantly to the successful execution of a challenging change initiative resulting in the teams increase productive and greater client satisfaction.
Mapping Quality Analyst
Telus International
12.2021 - 10.2022
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Support Associate
Amazon
08.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Customer Support Associate
Amazon
10.2020 - 01.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
Education
Graduation - Mechanical Engineering
Joginpally B R Engineering College, JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Moinabad , Hyderabad05.2019
HSC -
C.V Raman Junior College
Wanaparthy , Telangana01.2014
SSC -
Kakatiya High School
Wanaparthy , Telangana01.2012
Skills
- Problem solving skills
- Team work skills
- Investigation
- Analysis tools [Microsoft Excel, MS Office, SQL]
- Root cause analysis
- Financial Analysis and investigation
- Defect prevention and reconciliation
- Deep Learning Frameworks
- Association Rule Learning
- Data Analysis
- Machine Learning
- Analytical Thinking
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft Outlook
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Continuous Improvement
Languages
Telugu
Hindi
English
Personal Information
- Hobbies: Auto enthusiast, Learning about new technologies used in Automobiles, Collection of new vehicle launches and exploring them, Playing Chess, Watching Wrestling, Anime and Manga
- Father's Name: V SUDARSHAN CHARY
- Date of Birth: 08/28/97
Projects
Internship in BHEL on FUNDAMENTALS OF STEAM TURBINES AND COMPRESSORS Internship in MARUTI SUZUKI on MAINTAINANCE AND SERVICE OF VEHICLES Mini Project on ASSEMBLY OF BMP-2 VEHICLE in OFMK
Disclaimer
I consider myself familiar with above mentioned aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
ML Data Associate II (Support Operations Investigation Specialist)
Amazon
11.2022 - Current
Mapping Quality Analyst
Telus International
12.2021 - 10.2022
Customer Support Associate
Amazon
08.2021 - 11.2021
Customer Support Associate
Amazon
10.2020 - 01.2021
Graduation - Mechanical Engineering
Joginpally B R Engineering College, JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HSC -
C.V Raman Junior College
SSC -
Kakatiya High School
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon