Music
Renu Mehra Rawat
Customer Service Executive
Hyderabad,TG
Summary
To build a career with a dynamic managed organization that will provide ample opportunities to grow and to reflect high standards of performance in any assignment given there, by ensuring organization and personal growth and get a challenging role where I can utilize my skills and experience and give a satisfactory service to the customer. Driven customer service executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
3
3
Languages
3
3
Certifications
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Executive
IndiGo Airline
Hyderabad, Telangana
09.2018 - Current
- Indigo is largest airline in India by passengers carried and fleet size, with 59.24% domestic market share as of August 2020.
- Reservations and Check-in Overseeing development of all campaigns including Service from Heart, Service Guru, etc.
- Making Booking for customers.
- Supervising Counters and as well as Boarding Gate when there is shortage of staff.
- Key Achievements Received rewards from Company vice-president for outstanding performance and also for successful completion of three years of service in Organization.
- Awarded as best employee of the month.
- Gate Manager Announcement certified by head office.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement
- Received payment information from customers and implemented it carefully into system to alleviate errors
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction
Front office Executive Team Leader
Golkonda Resort
08.2017 - 08.2018
- Guest Check , supervising front office staff.
- Coordinating with different department supervisors.
- Assisting clients over phones and emails for reservation queries managed 50 calls per day
- Performed weekly and monthly review with senior management.
- Collaborated with Housekeeping department and Kitchen staff to achieve customer satisfaction.
- Monitored company inventory to keep stock levels and databases updated
- Carried out day-day-day duties accurately and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Served customers and followed outlined steps of service
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
Education
Bachelor of Arts -
Manav Bharthi University
Solan, HP 06.2014 - 05.2016
High School Diploma -
Board of High School And Intermediate
Lucknow, UP 12.2009 - 06.2011
Skills
Issue escalation
Payment management
Company policy adherence
Coaching and mentoring
Credit and collections
Scheduling
Accomplishments
- Explained policies on product returns in great detail, reducing repeat work
- Received Employee of the month award
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Certification
Gate Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Dancing
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Customer Service Executive
IndiGo Airline
09.2018 - Current
Front office Executive Team Leader
Golkonda Resort
08.2017 - 08.2018
Bachelor of Arts -
Manav Bharthi University
06.2014 - 05.2016
High School Diploma -
Board of High School And Intermediate
12.2009 - 06.2011