Renu Mehra Rawat

To build a career with a dynamic managed organization that will provide ample opportunities to grow and to reflect high standards of performance in any assignment given there, by ensuring organization and personal growth and get a challenging role where I can utilize my skills and experience and give a satisfactory service to the customer. Driven customer service executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

• Explained policies on product returns in great detail, reducing repeat work
• Received Employee of the month award
• Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.