Summary
Work History
Education
Skills
LANGUAGES
Timeline
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Resham MANDALIA

Resham MANDALIA

MUMBAI

Summary

Dynamic professional specializing in customer service with proven communication skills. Expertise in delivering positive experiences while addressing diverse customer needs and ensuring safety. Highly adaptable and quick to learn, maintaining a calm and friendly demeanour in all interactions. Strong conflict resolution abilities and effective teamwork skills enhance overall service quality.

Work History

Cabin Crew

Akasa AIR
MUMBAI, INDIA
  • Responded promptly to passenger inquiries and requests during flights for comfort.
  • Handle VIP Customer
  • Completed pre-flight safety checks and explained emergency procedures to passengers.
  • Followed aviation regulations and company policies throughout all cabin operations.
  • Maintained calm during stressful events while managing onboard order.
  • Administered first aid and medical assistance with professionalism during emergencies.
  • Prepared aircraft and passengers for departure and landing using procedures.
  • Handled customer enquiries and concerns, resolving issues quickly onboard.
  • Distributed comfort items and supported passenger needs during flights.
  • Coordinated with cockpit crew to relay flight details and requirements.
  • Delivered safety announcements and demonstrated emergency procedures for passengers.
  • Managed in-flight duty-free sales by presenting options to passengers.
  • Documented in-flight incidents accurately to support follow-up actions.
  • Trained new cabin crew, sharing best practices and cabin knowledge.
  • Led pre-flight crew briefings to align on journey specifics.

Customer Service Officer

Akasa Air
Mumbai, India
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
  • Identified customer needs by listening attentively and connecting to relevant departments or personnel.
  • Provided customers with advice and guidance to increase customer satisfaction and loyalty.

Education

Carmelite Convent English High School
Mumbai

Diploma of Higher Education - HSC

St. Anne's Convent Jr.College
raipur

BCOM

ISBM University
Raipur

Skills

  • Customer relationship management
  • Safety compliance
  • Emergency response
  • In-flight sales
  • Team collaboration
  • Conflict resolution
  • Passenger assistance
  • First aid administration
  • Regulatory adherence
  • Communication clarity
  • Customer engagement
  • Service and communication
  • Multitasking efficiency
  • Time management

LANGUAGES

  • ENGLISH
  • HINDI
  • MARATHI
  • GUJRATI

Timeline

Cabin Crew

Akasa AIR

Customer Service Officer

Akasa Air

Carmelite Convent English High School

Diploma of Higher Education - HSC

St. Anne's Convent Jr.College

BCOM

ISBM University
Resham MANDALIA