Khorjesty Patcheco
Mumbai
Summary
Dynamic and customer-centric professional with a wealth of experience in delivering award-winning in-flight services, emphasizing excellence, innovation, and safety. Committed to surpassing guest expectations and focusing on the passenger experience. Skilled in inspiring customers through innovative hospitality, delivering seamless support while maintaining top-notch safety and security standards onboard. Builds connections through cultural sensitivity and outstanding interpersonal abilities. Dedicated to embodying Qatar Airways' commitment to luxury hospitality and crafting wow moments that delight a global clientele and Going Places Together.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Crew
Fly 91 - Just Udo Aviation
06.2023 - Current
- Delivered outstanding inflight service to 15000 plus passengers enhancing overall satisfaction.
- Enhanced customer satisfaction by providing exceptional inflight service and addressing passenger concerns promptly.
- Ensured 100% compliance with safety protocols through rigorous pre-flight checks.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Responded to passenger emergencies to provide first aid.
- Responded swiftly to inflight emergencies and reassured the passengers in emergencies.
Account Executive
Infojini Consulting / R-Tech Information
08.2022 - 09.2023
- Strengthened client relationships through proactive support and attention to detail.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Customer Service Executive
SpiceJet Ltd
07.2019 - 10.2021
- Managed cargo operations during the COVID phase, ensuring international documentation and ensured international compliance and timely dispatch.
- Boosted customer satisfaction by efficiently resolving complaints resulting in a positive and exceptional overall customer experience.
- Provided exceptional service at check-in counter by providing excellent customer service by addressing their unique needs and demands with upholding the highest safety and security standards, while guaranteeing the WOW experience to the customer.
- Commended for providing exceptional service & effectively handling challenging situations.
- Appreciated for demonstrating exceptional loyalty, integrity and dedication to the organization.
Guest Relations Executive
Seven Hills Hospital
10.2016 - 07.2017
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
Education
Bachelor of Science - Hospitality Management & Hotel Administration
IHM Mumbai - IGNOU
12.2020
High School Diploma -
Bombay Cambridge School
02.2013
Associate of Arts -
Kishinchand Chellaram College
02.2013
Industrial Trainee -
The Oberoi
01.2016
Skills
- Aviation Safety & Compliance
- Customer Service Excellence
- Cultural Sensitivity
- Hospitality
- Calm during Stressful Situations
- Team work
- Effective Communication
- Customer Relationship Management
Certification
- POSH Train the Trainer - Gender Sensitization, Diversity & Inclusion and POSH At Workplace, 01/01/24
- Dangerous Goods Regulation, 12/08/26
- Aviation Security, 06/21/26
- Crew Resource Management, 07/15/25
- Preparing to Manage Human Resources, University of Minnesota, 06/01/21
- Learning How to Learn for Youth, Arizona State University, 03/01/20
- Psychological First Aid, John Hopkins University, 05/01/20
Accomplishments
- Resolved 95% of customer inquiries within 5 minutes, exceeding the industry standard.
- Achieved 99% passenger satisfaction in customer feedback.
Timeline
Cabin Crew
Fly 91 - Just Udo Aviation
06.2023 - Current
Account Executive
Infojini Consulting / R-Tech Information
08.2022 - 09.2023
Customer Service Executive
SpiceJet Ltd
07.2019 - 10.2021
Guest Relations Executive
Seven Hills Hospital
10.2016 - 07.2017
Bachelor of Science - Hospitality Management & Hotel Administration
IHM Mumbai - IGNOU
High School Diploma -
Bombay Cambridge School
Associate of Arts -
Kishinchand Chellaram College
Industrial Trainee -
The Oberoi
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