Reshma
New Delhi
Summary
Directly responsible for retail operations, audits, business development & store expansion. To lead and drive sustainable and profitable retail market growth. Responsible for creating and delivering Annual Business/Financial Plan. A Result oriented professional with nearly 6 years of qualitative experience in Sales & Retail Operations, Sales Promotion, customer service and Team Management. Currently designated as Team Leader and Merchandiser Head for Pan India (Philips Avent). An effective communicator with excellent relationship building & interpersonal skills. Possess a flexible & detail oriented attitude. 2 years of Managerial Experience in store Operations.
Overview
13
13
years of professional experience
Work History
Area Manager
Artsana India Pvt Ltd-Chicco
New Delhi, India
12.2019 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Increased team productivity by streamlining processes and implementing more efficient systems.
Team Leader
Philips India Ltd
03.2017 - 12.2019
- Handling 31 stores of Pan India, business volume 4Cr.
- Directly responsible for retail operations, audits, business development & store expansion.
- To lead and drive sustainable and profitable retail market growth.
- Responsible for creating and delivering Annual Business/Financial Plan.
- Managing all aspects of business operations.
- Ensures Process and Financial audits are managed at timely intervals and shrinkage is within control.
- Participating in the recruitment and staff selection process.
- Sales Management - achieve Monthly and Annual sales Targets.
- P&L-Stores EBIDTA.
- Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up to date knowledge of the market place, competitors and trends.
- Monthly stores visit.
- Store expansion - new Location finding.
- Planning and coordinating project work.
- Ensuring that staffs are smart and professional in their appearance at all times.
- Ensuring that each department operates in compliance with all legal requirements.
- Conducting Monthly performance reviews of all Team Members.
- Keeping an eye on the operational budget.
- Planning and coordinating project work.
- Preparing budgets and inventories.
- Ensuring that each department operates in compliance with all legal requirements.
- Responsible for training and induction programs for new staff members.
- Got Promoted....
Brand promoter
Philips India Pvt Ltd
03.2016 - 08.2017
- Business Plan - To achieve Monthly and Annual sales Targets.
- Selling expenses - To Control and Tracking the Expenses to increase the profitability.
- Inventory Management - Ideal Stock Level needs to be maintained at all times & ensuring a High sell thru on Full Price Sale.
- Visual Merchandise - The collection theme to be followed at the window as per HO & inside Display has to be more attractive, color blocked & each wall should have clear themes.
- Training & Development - To provide an organized training for new recruited customer care associates and Rotation of activities for each staff on monthly basis to create freshness and development of an individual.
- Reports & finance - Preparing & Analyzing Daily Sales report, section-wise sales, Preparing Monthly performance report, Daily cash & Banking report, Competitive sales report, Stocks VS Sales report, Product performance report, Schemes performance analysis etc.
Credit Card Backend
HDFC Bank
Karol Bagh
03.2013 - 03.2015
Education
Graduation -
Delhi University
Delhi, India01-2015
Intermediate - undefined
CBSE Delhi
Delhi, India01-2012
High School - undefined
CBSE Delhi Board
Delhi, India01-2010
Skills
Team Management
Determining training needs & conducting programs to enhance efficiency in overall operations towards the accomplishment of overall corporate objectives
Training and building motivated and productive team members
Management Information System
Daily sales reporting
Stock reporting and analysis of department and category in consent with the total inventory
Weekly comparison of moving and non-moving style
Accomplishments
- Handled multiple chains of Retail stores …Like Toysrus, Firstcty.com, Mother care, Toonz, Me n moms, Little Shop, Chunmun AS SIS leader.
- Best profitable SIS among all MAHINDRA retail stores.
- Best promoter award for Philips Avent.
Additional Information
Travel Friendly
Timeline
Area Manager
Artsana India Pvt Ltd-Chicco
12.2019 - Current
Team Leader
Philips India Ltd
03.2017 - 12.2019
Brand promoter
Philips India Pvt Ltd
03.2016 - 08.2017
Credit Card Backend
HDFC Bank
03.2013 - 03.2015
Intermediate - undefined
CBSE Delhi
High School - undefined
CBSE Delhi Board
Graduation -
Delhi University
Personal Dossier
(Reshma)