Reshma Baratam
Business Analyst
Hyderabad
Summary
- Focused and accomplished in developing processes using Intelligent Automation to improve manual business procedures to automated procedures and streamline implementation.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Analyst position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Analyst
Tata Consultancy Services
Hyderabad
10.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Surveyed clients to ascertain requirements and expectations for product.
- Analyzed open orders, backlog and sales data to provide sales team with insights.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Ensuring that the requirements are documented on high-level after assimilating precisely
- Executed developing Business Requirement Document(BRD) which includes As-Is process, To-Be process, Use case diagram and User story (for agile methodology) for further product development
- Creating PDD (Process Design Document) and BRE (Business Rules Engine) for automation of multiple processes for a banking project – Translation process, Loans process etcetera
- Ensuring the overall commitments and interacting with the client to deliver it as expected in the proposed system
- Creating user stories based on the requirements and enhancements
- Using Agile/Scrum practice & working collaboratively as a team
- Coordinating with development team to get the created user stories developed
- Creating Use case diagrams using MS Visio for the user stories and the processes which are created
- Maintain and organize files using JIRA and Confluence
Technical Support Engineer
Tata Consultancy Services
Hyderabad
11.2015 - 10.2021
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained response times to support business continuity.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Change request reviewer, where we reviewed CR’s and debugs the PL/SQL batches and fix the issues
- Created, modified and debug TIBCO BW engines and monitored the same after deploying in ADMIN
- Worked with internal applications and external platforms
- Functioned on TIBCO 6.3 version and provided fixes in case of issues
- Built knowledge base for the team and sharing knowledge with team members
- Supported the project with the flexibility of 24/7 schedule and fixing the issues on time
- Provided KT on the functionality and the technical stuff to the new entries in the team
Education
Bachelor of Technology - Computer Science Engineering
GITAM University
Visakhapatnam 09.2011 - 05.2015
Skills
Business process mapping
undefinedCertification
Professional Scrum Master I
Timeline
Professional Scrum Master I
11-2021
Business Analyst
Tata Consultancy Services
10.2021 - Current
Technical Support Engineer
Tata Consultancy Services
11.2015 - 10.2021
Bachelor of Technology - Computer Science Engineering
GITAM University
09.2011 - 05.2015
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