RESHMA G P
Trivandrum
Summary
Motivated service delivery manager with several years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
IndusInd Bank LTD
Trivandrum
05.2024 - Current
- Identified opportunities to reduce cost and improve productivity.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Maintained records of customer interactions and complaints for future reference.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Analyzed customer feedback data to identify opportunities for improvement.
Corporate Account Manager
Tata AIA Life Insurance Corporation Ltd
Trivandrum
05.2021 - 04.2022
- Coordinated full sales lifecycle from proposal development to closings and follow-up
- Secured competitor business via strategic marketing, service programs, and promotions
- Recorded accurate and efficient records in customer database
- Developed and maintained strong working relationships with professionals within assigned territory
- Developed, maintained and utilized diverse client base
- Monitored service after sale and implemented quick and effective problem resolutions
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Store Manager
BRM Super Market
Trivandrum
10.2019 - 03.2021
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Business Development Manager
HDFC Life Insurance Ltd
Trivandrum
05.2018 - 08.2019
- Negotiated and closed long-term agreements with new clients in assigned territory
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans
Education
BBA - Marketing
Annamalai University
Annanagar, Cuddalore05.2016
Vocational Higher Secondary - Domestic Nursing
Vocational Higher Secondary School Veeranakavu
Veeranakavu05.2013
High School Diploma -
GHS Plavoor
Plavoor03.2011
Skills
- Client Relationship Building
- Revenue Generation
- Sales Tactics
- Account Servicing
- Point of Sale Operation
- Contract Negotiation
- Opening and Closing Procedures
- Service delivery
- Regulatory compliance
- Customer feedback analysis
- Escalation management
- Client relationship management
- Business development
- Cost reduction strategies
Languages
- English, Upper intermediate (B2)
- Malayalam, Bilingual or Proficient (C2)
- Tamil, Intermediate (B1)
Languages
Malayalam
First Language
Tamil
Elementary
A2
English
Beginner
A1
Timeline
Service Delivery Manager
IndusInd Bank LTD
05.2024 - Current
Corporate Account Manager
Tata AIA Life Insurance Corporation Ltd
05.2021 - 04.2022
Store Manager
BRM Super Market
10.2019 - 03.2021
Business Development Manager
HDFC Life Insurance Ltd
05.2018 - 08.2019
BBA - Marketing
Annamalai University
Vocational Higher Secondary - Domestic Nursing
Vocational Higher Secondary School Veeranakavu
High School Diploma -
GHS Plavoor
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