Reshma Karkera
AIR FREIGHT PROFESSIONAL
Mumbai
Summary
A Logistics professional with over 20 years of work experience in Freight forwarding and Airline operations in a demanding, dynamic and challenging environment. An accomplished people manager and team leader who demonstrates effective communication skills at all levels to both internal and external customers as well as managing change within large organization.
Overview
23
23
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Manager - Air Import - West Region
DHL Logistics Pvt Ltd
Mumbai
09.2024 - Current
- Leading the Regional operation, System hygiene & Budget for the product
- Managing a team strength of 22 members
- Fostering a culture of operational & customer experience excellence, resource optimization & upscale profitability.
- Data Quality Management - CW1
- Monitor overall billing quality & timeliness to achieve maximum results in KPI’s & budget
- Collaborating with Internal as well as External customers to ensure timely deliverables.
- Supervise Airline & Customs related discrepancies for quick resolutions.
- Ensure customer satisfaction, business retention & development
- Regular customer engagement for continuous improvement
- Demonstrate a problem-solving approach & proactively design solutions for customers.
- Efficiently manage claims, customer complaints / disputes, Inter Company Issues & vendor management to deliver a profitable P& L
- Collaborate with network offices for trade lane development
Manager - Air Import - West Region
DSV Air & Sea Pvt Ltd
Mumbai
10.2021 - 08.2024
- Leading the regional budget for Air Import (Profit & Loss).
- Managing a team strength of 24 members.
- Successfully driven & assisted in the post - merger product level activities for three Merger's & Acquisition's with DSV.
- Managing accounts comprehensively, fostering teamwork to optimize operational efficiency, manpower retention & productivity levels.
- Achieve “Operational Excellence” and Cost leadership through overall monitoring of the Air import product /team.
- Managing & monitoring cargo related discrepancies.
- Ensure customer satisfaction and customer retention through effective handling, regular meetings, managing MBR, QBR, half yearly reviews for business continuity & development.
- Ensure highest level of Team's data quality by processing the shipments accurately & meeting the KPI-KRA targets.
- Responsible catering to vendor management namely Airline payments, PD accounts, MIAPL, transporters, handling agents, customs brokerage team etc.
- Introduced cross training program that improved operational flexibility & reduced dependency on individual team members ensuring continuity in service delivery.
- Managing the complete RFQ chain.
Deputy Manager - Air Import
DSV Air & Sea Pvt Ltd
Mumbai
04.2018 - 09.2021
- Team lead for KAM accounts (strength of 5 members).
- Monitoring end to end shipment execution process for global accounts.
- Active participation in RFQ working to ensure business onboarding.
- Regular customer engagement for business review & development.
- Assisting HOD & Branch heads to meet the monthly product budget.
- Proactive approach on revival of dead accounts, deep selling of active accounts, innovative solutions towards achieving operational excellence.
Assistant Manager - Air Import
DSV Air & Sea Pvt Ltd
Mumbai
05.2014 - 03.2018
- Handling end to end shipment execution related activities
- Managing & delivering company designed KPI-KRA's like job Invoicing, auto-rating, profit share follow up, job closing, WIP, Accruals, Run off, web queries, webcast.
Assistant Manager - Air Freight Operations
Arshiya Limited / BDP India Pvt Ltd
Mumbai
03.2008 - 09.2012
- Handling & monitoring complete day to day Airfreight operations.
- Handling & monitoring Customer Service related activities like creating SOP, IOP, DSR, review, client visit, feedback forms, checklist etc to achieve & maintain business excellence.
- Processing & maintaining various data records/reports for the Airfreight product like Airline AWB Stock Register, KYC Docs, EP Copy, N forms, Airline Circulars, daily pricing reports, Airline CSR payments, claims etc.
- Monitor the Import Delivery Order Counter.
- Assist the business heads to develop the Airfreight business .
Senior Customer Service Executive
Eagle Global Logistics Group
Mumbai
07.2006 - 02.2007
- Handling the complete customer service & operational activities for key clients like Avon India, CMS Computers, VSNL etc.
- Managing the sales support excellence & reviewing customer feedback to ensure continuous improvement in services rendered.
Cargo Officer
Cargo Services Center India Private Limited
Mumbai
10.2002 - 05.2006
- Handling the complete cargo operations for KLM / Northwest Airline.
- Responsible for the smooth functioning of the Airline DO counter.
- Investigating discrepancies, recording the same & providing recommendation to cargo line management for service enhancement.
- Coordinating with custom officials, Airline staff clearing agents, clients, vendor's to ensure smooth handling of the daily operations.
Education
Bachelor of Commerce -
Mumbai University
Mumbai03.2000
Skills
- Adaptability
- Interpersonal Skills
- Customer Service Excellence
- Team Collaboration & Leadership
- Product P&L
- Risk Management & Decision making
- Microsoft Office & Cargowise One Professional
- Business Development
- Change Management
Certification
Dangerous Goods Regulation - IATA
Awards
- Best Performer 2005-01-05 / Cargo Service enter India Pvt Ltd
- Outstanding Performance 2020-06-01 / DSV AIR & SEA PVT LTD
- Problem Solver of the month 2024 -11 / DHL Logistics India Pvt Ltd
Timeline
Manager - Air Import - West Region
DHL Logistics Pvt Ltd
09.2024 - Current
Manager - Air Import - West Region
DSV Air & Sea Pvt Ltd
10.2021 - 08.2024
Deputy Manager - Air Import
DSV Air & Sea Pvt Ltd
04.2018 - 09.2021
Assistant Manager - Air Import
DSV Air & Sea Pvt Ltd
05.2014 - 03.2018
Assistant Manager - Air Freight Operations
Arshiya Limited / BDP India Pvt Ltd
03.2008 - 09.2012
Senior Customer Service Executive
Eagle Global Logistics Group
07.2006 - 02.2007
Cargo Officer
Cargo Services Center India Private Limited
10.2002 - 05.2006
Bachelor of Commerce -
Mumbai University
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