Reshma Kumari
Senior IT Analyst
Hyderabad
Summary
IT Operation Analyst holding over four years of progressive experience in Service, Incident and Change Management. Also have expertise in server/alert monitoring, running bridge calls, quality analysis and user access management. Experience in providing resolution within service level agreement and exposure to tools like ServiceNow, Service portal (SMAX), Splunk dashboard, Spectrum, Polar, Active directory, Altiris, PMDB, RSA, VM’s. Basic knowledge of Python, Routing and switching, MySQL.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior IT Analyst
Itercontinental Exchange
Hyderabad
08.2021 - Current
- Handling a team of 8 members, covering there all KRA training and monitoring their work on day to day basis .
- My profile includes vast knowledge of ITIL where I am responsible to ensure business meets, its goal and provide resolution based on SLA.
- Working on Incidents, Change (CTASK), User Access Management, DFS access administration, Linux deployment for enterprise systems, Application administration in AD, Altiris Monitoring, JAMF Monitoring, Splunk dashboard requests, Alert monitoring on Spectrum, Active Directory, Sharepoint, Shared Mailbox, Distribution lists, RSA and PMDB tools.
- Running bridge calls based on the severity of issues. Engaging different teams on same call to ensure faster resolution.
- Assist on tracking and reporting on root cause and corrective action plans.
- Auditing reports, making sure the procedures and steps are followed correctly in order to deliver best quality work.
System Administrator
DXC Technology
Bengaluru
08.2018 - 07.2021
- Worked as Major Incident Manager for client HP Inc, running bridge calls and providing resolution within desired time frame
- Provided end user chat support and email support.
- Worked with Client Micro Focus to resolve system related problems, improve operations and provide exceptional customer service.
- Monitored systems in operation and input commands to troubleshoot areas such as networks, applications and domain join.
Education
Master of Computer Applications - Computer Applications
BIT
Durg 08.2014 - 07.2017
Bachelor of Computer Applications - Computer Applications
Rungta College of Science And Technology
Bhilai 09.2011 - 07.2014
12th - PCM
DAV Public School Dhori
Jharkhand 05.2009 - 06.2011
Skills
Teamwork and Collaboration
Certification
Licensed[Cisco Certified Network Associate Routing and Switching]
Timeline
Senior IT Analyst
Itercontinental Exchange
08.2021 - Current
Licensed[Cisco Certified Network Associate Routing and Switching]
02-2020
System Administrator
DXC Technology
08.2018 - 07.2021
Master of Computer Applications - Computer Applications
BIT
08.2014 - 07.2017
Bachelor of Computer Applications - Computer Applications
Rungta College of Science And Technology
09.2011 - 07.2014
12th - PCM
DAV Public School Dhori
05.2009 - 06.2011
Similar Profiles
SRUSHTI JOSHISRUSHTI JOSHI
Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )
CA SRUSHTI JOSHICA SRUSHTI JOSHI
Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )Deputy Manager – Investigation Department at NATIONAL STOCK EXCHANGE OF INDIA (Largest stock exchange in India )
Lina Bibiana Robayo PiraLina Bibiana Robayo Pira
Product Owner Indices at Colombian Stock Exchange/Nuam ExchangeProduct Owner Indices at Colombian Stock Exchange/Nuam Exchange
Abhiram MedavarapuAbhiram Medavarapu
Assistant Manager at Ernst And Young GDSAssistant Manager at Ernst And Young GDS
Suprit Sahu Suprit Sahu null
Marketing & Communications Intern at CYIENTMarketing & Communications Intern at CYIENT