Reshma Mali
Banker
Pune
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Branch Manager
Axis Bank
Pune
11.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
Branch Manager
Yes Bank
Nashik
12.2023 - 08.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Operations Manager
HDFC Bank
Nashik
07.2022 - 11.2023
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Service Manager
Indusind Bank
Mumbai
08.2018 - 04.2021
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Met with customers to discuss service needs and develop effective and practical solutions.
Clerk
The Greater Bombay Coop Bank
Mumbai
08.2014 - 08.2018
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Mcom Banking And Finance -
S K Somaiya
Mumbai 07.2014
BBI - Banking And Insurance
Patkar College
Mumbai 07.2011
Skills
Sales professional
Staff Training
Friendly
Proficient in MS Office
Financial services
Team Player
Business development expertise
Banking
Staff Management
Customer service awareness
Documentation
Reporting familiarity
Data trending
Timeline
Branch Manager
Axis Bank
11.2024 - Current
Branch Manager
Yes Bank
12.2023 - 08.2024
Branch Operations Manager
HDFC Bank
07.2022 - 11.2023
Service Manager
Indusind Bank
08.2018 - 04.2021
Clerk
The Greater Bombay Coop Bank
08.2014 - 08.2018
Mcom Banking And Finance -
S K Somaiya
BBI - Banking And Insurance
Patkar College