Reshma Tamang
Associate Vice President [Service Delivery Lead - Order To Cash]
Bangalore
Summary
Dynamic Leader with 16+ years of experience in Finance & Accounting. My professional experience stems from years of providing
excellent customer service, solution focussed, creative problem solving, building strategic business relationship and partnership.
Highly analytical, decisive, performance driven with an in-depth knowledge of Order to Cash function. Proven track record of
optimizing Accounts Receivable process, enhancing collection efficiency. Skilled in developing and implementing policies,
streamlining procedures that balance operational & customer needs.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Associate Vice President – Order to Cash Function
Diageo Global Business Services
Bangalore
04.2017 - Current
- Leading a team of 90+ members, managing end to end order to cash activities, overseeing hiring, training and professional growth of employees.
- Define Individual Business Objective, set SMART goals for self and team
- Worked with customers/stakeholders to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
- Identified gaps, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quarterly business reviews with business stakeholders
Associate Manager
EY Global Business Services
Bangalore
05.2007 - 04.2017
- Coordinated resources from stakeholders and mapped out project deliverables.
- Oversaw training and onboarding process for all newly hired employees within Accounts Receivable department.
- Kept records accurate, detailed and fully compliant with business reporting requirements.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Direct and manage the daily operations (Collections, Disputes, Cash applications)
- Worked on special projects – Reduction in On Accounts, unapplied cash, AR cash forecasting
- Review and Distribute weekly & monthly AR/AP Aging reports
Customer Service Expert
Dell International Services
Bangalore
11.2004 - 04.2007
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Accountancy -
North Bengal University
03.2001 - 04.2004
Skills
Order to Cash Management
undefinedTimeline
Associate Vice President – Order to Cash Function
Diageo Global Business Services
04.2017 - Current
Associate Manager
EY Global Business Services
05.2007 - 04.2017
Customer Service Expert
Dell International Services
11.2004 - 04.2007
Bachelor of Accountancy -
North Bengal University
03.2001 - 04.2004
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