POOJA PATTANAIK
Bangalore
Summary
A multi-faceted professional over 12 years of experience; strong expertise in establishing purchase strategies, maintaining vendors quality with an analytical assessment. Adept at Streamlining operation, enhancing customer satisfaction by optimizing order processing, invoicing and cash collections.
Overview
14
14
years of professional experience
Work History
Order to Cash Operations Senior Analyst
Accenture India Pvt Limited
09.2021 - Current
- Manage the End-to-End Order to Cash process, including Order Entry, Invoicing and Payment collections.
- Analyze and resolve order discrepancies, Billing Issues, and Payment disputes.
- Collaborate with cross-functional teams to improve order fulfillment and customer satisfaction.
- Implement process improvements that reduce order processing time and improve accuracy.
- Manage team of 5 members both onsite and offsite.
- Monitor and report on Key performance indicators (KPI) related to the order to cash Cycle.
- Utilize ERP systems (both SAP and Oracle) for efficient transaction processing and data management.
- Focused in reducing order processing time by 60% through process optimization and Automation.
- Achieved a 0.67% reduction in billing errors by implementing a new quality control procedure.
- Improved cash flow by enhancing the collections process and reducing overdue receivables.
- Coordinated with Logistics and warehouse teams to manage inventory and shipping schedules.
- Timely addressed and resolved customers inquiries and complaints related to orders and deliveries.
- Maintained accurate records of order transactions and Updated systems accordingly.
- Successfully handled High Volume Orders in the Month-End with minimal errors and delays.
Senior Procurement Specialist
SoftwareOne Private Limited, SoftwareOne AG
Gurugram
10.2018 - 09.2021
- Spearheaded entire gamut of operations including Global Sourcing, Supplier Development, Quality and Supply Chain Management for various projects at Global Level.
- Scheduled and lead procurement/purchase of local and global supplies as per planning schedules along with the utilization of available space.
- Negotiated with the vendors to achieve cost-effectiveness in supplying the best qualitative products, conducting the periodic evaluation of vendor performance in terms of quality, delivery, payment terms and service and taking corrective measures in improving the quality of raw materials.
- Identified and developed vendors locally & globally to achieve cost-effective purchases of required products & services.
- Executed innovative sourcing policies and procedures helping increase cost-savings, streamlined workflow, and created a team environment to increase productivity.
- Identified procurement needs and established best-in-class sourcing strategies at the lowest total cost of ownership; developed vendors for a better price, quality, delivery & increased volumes.
- Implemented sourcing strategies, contingency plans for commodities which included sourcing plans, current cost analysis, developing action plans, timelines; ensuring the plans are aligned with project requirements.
- Budgeted and planned the: Funds for procurement & ensuring optimum utilization of materials & maximum cost savings.
- Purchase of products and services from sources including cost estimation and contract negotiations.
- Facilitated in-depth analysis, spend analysis, supplier assessments, financial perspective, and market analysis to be used to improve the supply chain and help leverage the supplier base & reduce costs.
- Promoted cost reduction through negotiations, localization, inventory optimization, vendor base consolidation, second source development, and value engineering & value analysis activities.
Inside Sales Account Manager (APAC & Domestic Market)
Doon Consulting Pvt Ltd
11.2016 - 10.2018
- Successfully led revenue generation campaigns for leading IT companies.
- Organized Inside Sales, Pre Sales, Lead Generation and Demand Generation Programs.
- Managing Business Development Executives for various Lead Generation campaigns while ensuring increase in profitability.
- Generated SQL, MQL and BANT Qualified leads for entire IT Product line ranging from End User Computing, Networking Hardware, Servers, Storage, Security Solutions, Mailing Applications, ERP Solutions, Leased Lines, Virtualization, Cloud Solutions and so on.
- Interacted with CIO, CTO, CEO, CFO & Procurement Heads and gathered requirements.
- Updated and tracked leads on different CRMs (MS Dynamics, SFDC & Fresh Sales).
Sales Lead Generation Specialist
Microworld Software Service Ltd
Mumbai
04.2015 - 05.2016
Business Development, CRM Domain
Beetlerim Technologies
Hyderabad
01.2014 - 02.2015
Assistant Manager
Canara Bank
09.2011 - 10.2013
Education
MBA - HR & Marketing
GITAM University
Visakhapatnam, APB.Com. - Accounting Hons
UTKAL University
Bhubaneswar, OdishaSkills
- Strategic Planning & Control
- Global Sourcing
- IT Procurement
- Supply Chain Management
- Order to Cash Management
- Procure to Pay
- Cost Saving / Contract Negotiation
- Global Invoicing and Billing
- Process Improvements
- Team Building & Leadership
Awards
- Bagged with Best Sourcing Specialist for Europe Market
- Bagged with Gold Star Award in SoftwareOne Germany
- Bagged with Top Performer in Accenture Operation
Extracurricular Activities
Participated in paper presentation at NIT Warangal and International Conference on Human Resources Won literary competitions at school level Attended National Seminar on Corporate Social Responsibility and Business Ethics & Human value
Personal Information
Date of Birth: 10/25/88
Languages
- Hindi
- Oriya
- English
- Hindi
- Oriya
Timeline
Order to Cash Operations Senior Analyst
Accenture India Pvt Limited
09.2021 - Current
Senior Procurement Specialist
SoftwareOne Private Limited, SoftwareOne AG
10.2018 - 09.2021
Inside Sales Account Manager (APAC & Domestic Market)
Doon Consulting Pvt Ltd
11.2016 - 10.2018
Sales Lead Generation Specialist
Microworld Software Service Ltd
04.2015 - 05.2016
Business Development, CRM Domain
Beetlerim Technologies
01.2014 - 02.2015
Assistant Manager
Canara Bank
09.2011 - 10.2013
MBA - HR & Marketing
GITAM University
B.Com. - Accounting Hons
UTKAL University