Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amaan Ahmed

New Delhi

Summary

Highly skilled and experienced Order to Cash Operations Senior Analyst with 5 years of experience in OTC Order Management. Demonstrated expertise in order-to-cash processes, covering end to end cycle of OTC. Well versed in driving process improvements, analyzing data, and developing performance metrics to to achieve measurable results. Seeking a challenging role where I can leverage my skills and experience to drive business growth and success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Order To Cash Operations Senior Analyst

Accenture
Gurugram
08.2017 - Current
  • Managed end-to-end OTC process, including order processing, billing, and collections.
  • Successfully led a team of 12 people and maintained regular communication with client and team members to ensure project goals were met.
  • Helped to Design and implement process improvement initiatives within order management that led to a 60% reduction in manual error.
  • Collaborated with cross functional teams to led the implementation Zero Touch tool for order processing, leading to 40% reduction of time in order processing.
  • Conducted analysis of OTC processes to identify opportunities for improvement, including automation and process standardization.
  • Prepared and presented monthly project reports and QC report to executive management, and leadership.
  • Conducted data analysis and developed performance metrics to track and report on KPIs, including unapplied cash, credit risk, and aging reports.

Customer Service Associate

Concentrix Daksh
Gurugram
08.2016 - 02.2017
  • Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty.
  • Responded to questions and followed up on customer interactions.
  • Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
  • Handle complaints , provide appropriate solutions and alternative within the time limits andfollow up to ensure resolution.

Education

MBA - HR And Marketing

Aligarh Muslim University
03.2016

Bachelor of Science -

MGKVP University
03.2014

Skills

  • Business and Data Analysis
  • Client Relationship Management
  • SAP and MS Excel
  • Communication and presentation skills
  • Analytical and problem-solving skill
  • Team Management

Certification

  • SAP S/4HANA Sales Order Management
  • Introduction to Six Sigma

Timeline

Order To Cash Operations Senior Analyst

Accenture
08.2017 - Current

Customer Service Associate

Concentrix Daksh
08.2016 - 02.2017

MBA - HR And Marketing

Aligarh Muslim University

Bachelor of Science -

MGKVP University

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Amaan Ahmed