Reshmi Chakma
Public Health Proffesional
Bengaluru
Summary
Experienced and effective Healthcare Operations Executive bringing forth valuable industry experience and a passion for management. Results oriented with a proven track record of improving overall operations within a company or department. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Bringing forth highly regarded skills in providing optimum patient care and carrying out all treatment protocols with sensitivity and precision. Solutions oriented and highly skilled in patient care management and collaboration.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Operations Executive
Aspire Fertility Center
12.2024 - 05.2025
- Oversee daily center operations, ensuring efficient and effective delivery of services.
- Manage and schedule a team of healthcare professionals and support staff.
- Ensure the center operates in compliance with all health and safety regulations.
- Maintain high levels of patient satisfaction through excellent service.
- Handle patient inquiries, concerns, and feedback in a professional and compassionate manner.
- Develop and implement strategies to increase center revenue and patient base.
- Manage inventory and order supplies as needed, ensuring no interruption in services.
- Collaborate with healthcare providers to update and improve clinic services.
- Streamlined clinic workflows, removing inefficiencies.
- Counseled patients and families on IVF procedures, outcomes, and formalities.
- Maintained and reported on referral and patient data to the Medical Director.
- Prepare and manage the clinic's budget, optimizing expenses to increase profitability.
- Conduct regular staff meetings and training sessions to ensure team alignment with clinic goals.
- Maintain a clean, safe, and welcoming clinic environment for patients and staff.
Case Manager
BrainIDX
08.2023 - 09.2024
- Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible care
- Developed and implemented case plans that enabled clients to successfully achieve their desired outcomes
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored client progress and maintained up-to-date case records to ensure compliance with regulations and best practices
- Developed and conducted in-service trainings on case management best practices for team members
- Facilitated weekly team meetings to discuss case progress and offer interdisciplinary support
- Developed and maintained a records classification system that improved the accuracy of retrieval
- Developed and maintained an electronic records system that improved access to records and documents
- Developed and maintained a secure database that stored confidential information in accordance with privacy regulations
- Developed and maintained a database of quality control information, allowing for real-time access to quality data
- Developed and implemented comprehensive case management plans to address client needs and goals.
Growth Coordinator
Twin Health
06.2021 - 04.2023
- Complete end-to-end support for the Doctor Channel team.
- Maintaining documents and a database of doctors empaneled on the Twin platform.
- Medical initiatives: arranging travel and accommodations for speakers and chairs.
- Marketing initiatives: vendor registration and payment processing with finance.
- Tiering and agreements for doctors: collection, sharing, and achieving agreements via DocuSign.
- Quarterly cycle meeting arrangements with KOLs, doctors, and medical advisors.
- Management of the dashboard and tracking.
- Timely enrollment of patients.
- Management of CRM.
- Daily reporting to the Director on sales.
- Arranging clinical training for doctors in a timely manner.
- Management of the team’s monthly incentives and expenses, processing them on time.
- Coordinating with other departments as per requirements
Education
Master of Science - Masters in Public Health
Rajiv Gandhi University of Health And Sciences
Bengaluru, India 05.2001 -
Bachelor of Science - Medical Laboratory Technology
Mizoram University
Aizawl, India 05.2001 -
Skills
Case Management
Problem-Solving
Decision-Making
Documentation And Reporting
Records Management
Positive Attitude
Documentation proficiency
Organization and Multitasking
Patient support
Patient Needs Assessment
Health History Documentation
Data Entry and Analysis
Staff Management
Certification
National Allied Health Sciences Conference- 2020
Hobbies
Hiking, Trekking, Swimming, cooking
Project
- A study on "Health Care Seeking Behaviour Among the rural people of Silachari, South District, Tripura".
- Comprehensive Rural Health Project, Pune Maharastra.
Extra-curricular Activities
- National Allied Health Sciences Conference- 2020
- A multi-stakeholder dialogues- Getting to Core issues in tobacco control
Courses
Personality Development Course
Timeline
Operations Executive
Aspire Fertility Center
12.2024 - 05.2025
Case Manager
BrainIDX
08.2023 - 09.2024
Growth Coordinator
Twin Health
06.2021 - 04.2023
Master of Science - Masters in Public Health
Rajiv Gandhi University of Health And Sciences
05.2001 -
Bachelor of Science - Medical Laboratory Technology
Mizoram University
05.2001 -
Similar Profiles
Daniella OlguinDaniella Olguin
Medical Assistant at Aspire Houston Fertility InsituteMedical Assistant at Aspire Houston Fertility Insitute
Bianca SamuelBianca Samuel
IVF Nurse Coordinator/Clinic Nurse at Aspire FertilityIVF Nurse Coordinator/Clinic Nurse at Aspire Fertility
Eric MbrohEric Mbroh
Biological Scientist (Staff) at Asbury Hospital and Fertility CenterBiological Scientist (Staff) at Asbury Hospital and Fertility Center
K KEYZERK KEYZER
Content Specialist at ThinkLeap Labs Private Limited- ILeapContent Specialist at ThinkLeap Labs Private Limited- ILeap
Parth SawantParth Sawant
Product Engineer at JuspayProduct Engineer at Juspay