Reuben William Coelho

Assistant Vice President – RTM Coverage Jan2022

• Corporate Relationship Manager and fronting senior corporate relationships.
• Coverage and handling of a large clientele of Global Subsidiaries in Mumbai and Western Region region across all product lines i.e. CashManagement, FX Structuring, Trade Finance, Liability accounts.
• Interacting with colleagues across various geographies and leveraging Deutsche Bank network to cater to client requirements in India.
• White boarding with clients in order to bring-in efficiency to their payables and receivables cycle with products like bill discounting, factoring, channel financing, cash management etc, that solve business problems.
• Proposing and getting credit lines and products approved by the sanctioning committee, coordinating with internal stakeholders for sanctioning of credit limits.
• Analyzed market trends to identify opportunities for growth within existing markets or new ones.

Assistant Vice President – April2018 till Jan2022

Senior Client Service Manager ( West - leadership role)

• Monthly service reviews with corporate MNC clients for process improvements, product penetration and cross-sell across products.
• Weekly / monthly meetings with business group for monitoring pipeline and progress.
• To work front to back to increase efficiencies, reduce client inquiries, dependency on operations and turnaround times. Conducting periodic KT’s for West-India client servicing team, management graduates and new hires.
• Ensuring that the TAT of client deliverables is not impacted and analyzing client experience feedback from a product/ process efficiency standpoint and prioritization to the BOW ( book of work)

Associate – April2015 till March2018

Sales & Client Management Ahmedabad Region- West India

• Covering Tier-1 MNC clients for their transaction banking requirements, increase product penetration, Pricing of cash management products and exploring avenues for episodic deals and flow business.
• Managing Tier-1 and Tier-2 MNC names in my portfolio and being their point of contact. Liaising with internal teams to process Local bill discounting, LC/BG issuance and advising, ECB, FDI, Royalty payments, Import payments etc.
• Piloted and response for leveraging on the opportunity to book reverse-repo deals on working Saturday’s resulting in incremental toppling revenue of EUR 1mn PA.

Analyst – Sept2011 till March2015

• Ensure customer satisfaction by servicing CIB Tier-1 clients.
• To publish fixed deposit rate after calculating the ALM requirements and closing working with treasury.
• Conducting client service reviews, handling escalations , prepare and present dashboard and follow-up on of key deliverables.

• Timely and accurate preparation of MIS, P&L ( weekly/ monthly) for PAN INDIA sales team, financial performance product wise and cost-income indicator reports and monitored KPIs for performance optimizations
• Regulatory reporting - one point contact for preparation of reporting to regulatory bodies.
• Solely handling a portfolio of INR 3bn crore of Bank Guarantee portfolio for PAN INDIA export customers and liaising with legal / CRM for any deviations and manage client expectations.
• Processing Payments in form of SWIFT Wire payments, ACH, or Internal Transfer. Ensured timely and precise preparation of Ad-hoc requests received from client.
• Kept up-to-date inter-bank reconciliation of customer collections. Was instrumental in special projects and launch of bullion coins.

• Worked for a project undertaken for British Telecom to approve limits for corporate BB clients in UK.
• Explaining the enrollment and upgradation plans to the execution team. Resolving billing issues by talking to customers. Managing retention and client compensations. Upselling other products.