Revanasiddappa Totaganti
Bangalore
Summary
Dynamic Infrastructure Specialist with extensive experience at Kyndryl India Pvt Ltd, excelling in Active Directory management and PowerShell automation. Proven track record in leading teams to resolve escalated incidents and enhance system performance. Adept at vulnerability assessments and fostering effective communication, driving operational excellence in complex environments.
Overview
18
18
years of professional experience
Work History
Lead 2, Infrastructure Specialist
Kyndryl India Pvt Ltd
Bangalore
09.2021 - Current
- Managing Shared infra of Multiple Customers
- Managing Windows Active Directory, DNS, DHCP, CA, ADFS
- Troubleshooting AD, DNS, DHCP, CA issues
- Deploying AD Infra, Commissioning and Decommissioning of DCs
- Managing and Deploying GPOs
- Troubleshooting replication issues
- Patching Servers via Bigfix, WSUS
- Managing and Deploying Windows Clusters
- Troubleshooting Windows Cluster issues
- Putting efforts towards to automate the daily tasks using PowerShell script.
- Part of CAB team
- Handling an 8-member team
- Handling escalated incidents
- Guiding team members to coordinate and fix escalated issues.
- Creating RCAs
- Preparing SOP
- Working Vulnerability assessments and fixing vulnerabilities
Windows SME
IBM India Pvt Ltd
12.2016 - 09.2021
- Managing and maintaining VMware Platform with Multiple Vcentres
- Deploying or Closing VMs
- Creating Datastores and Monitoring Datastores
- Patching ESXI Hosts
- Managing 3000+ Windows Servers (Windows Server 2008, 20012, 2012 R2, 2016 and 2019)
- Troubleshooting Windows Servers issues and Providing RCAs
- Managing DFS and File Servers
- Managing FTP Servers
- Deploying and Managing Print Servers
- Managing the Windows Clusters
- Attending daily CAB for all the regions.
- WSUS management
- Performing daily health checks of VMs and ESXI Hosts
- Performing storage & vm’s migration as per requirement
- Troubleshooting live migration issues & providing RCA.
- Putting efforts towards to automate the daily tasks using PowerShell script.
- Updating the firmware version of HP & Dell chassis and driver updates on nodes.
- Implementing the Infra changes by following the ITIL process.
- Patch Management using Nessus tool.
- Vulnerability Management. Applying the fix by following the proper process.
- Handling 6 members of team.
Windows Server Administrator
Wipro InfoTech Pvt LTD
09.2013 - 11.2016
- Providing the Server and Desktop L3 support and Managing the 2500 servers (Production, DeV&QA) across global location
- Preparing the servers for patching.
- Monthly performing patching activity of the servers using Wsus and IBM Bigfix.
- Troubleshooting the servers which are failed to update patches.
- Managing and creating new GPO as per project requirement.
- Managing the active directory environment.
- Monitoring the health and Replications of Domain Controllers.
- Installing managing and maintaining windows 2008 & 2012 Servers.
- Analyzing the memory dump and find the solution or logging call with Microsoft for the solution.
- Monthly performing patching activity of the servers using Wsus and IBM Tivoli.
- Providing the solution to reduce the server alert
- Training the L1 team members
- Client: ANZ
Engineer Helpdesk Administrator
Wipro InfoTech Pvt LTD
06.2011 - 09.2013
- Win 2003 server OS Installation and configuration.
- Providing access to Citrix application
- Troubleshooting Citrix client issue
- Configuring domain users, Distribution lists and groups.
- USER ID/MAILBOX Creation and Creating and providing Shared Drive Access
- Maintaining server performance and space related issues in the servers
- Coordination with L2 and L3 Teams during Application and Network Outages.
- Coordination with the vendors for Hardware / Network problems
- Working on the auto generated tickets
- Providing access to network shared drives
- Installing, configuring and troubleshooting of Network printers.
- Configuring group policy for Active directory services, users and groups
- Attending the Incident tickets and resolving issues by using remote tool.
- Client: ANZ
Desktop Engineer
Wipro InfoTech Pvt LTD
05.2010 - 06.2011
- Managing Windows XP, Windows 7 Desktop
- Deploying and Troubleshooting OS issues
- Creating AD Users
- Managing Roaming Profile and Troubleshooting the issues
- Managing Citrix Profiles and related issues
- Configuring Printers
- Deploying Applications and patches to end user machines using SCCM
- Troubleshooting Hardware issues and logging call with Vendors
- Client: ANZ
- Franchise Name: Primaccess Technologies Pvt Ltd
Engineer Desktop Management
Wipro InfoTech Pvt LTD
11.2009 - 05.2010
- Managing Windows XP, Windows 7 Desktop
- Deploying and Troubleshooting OS issues
- Creating AD Users
- Managing Roaming Profile and Troubleshooting the issues
- Managing Citrix Profiles and related issues
- Configuring Printers
- Deploying Applications and patches to end user machines using SCCM
- Troubleshooting Hardware issues and logging call with Vendors
- Managing and Supporting Lotus Notes and Domino Application Servers
- Configuring and Managing Backup Schedules using EMC Networker
- Client: Pricewater House Coopers
- Franchise Name: Primaccess Technologies Pvt Ltd
Desktop Engineer
Wipro InfoTech Pvt LTD
05.2008 - 04.2009
- Managing Windows XP, Windows 7 Desktop
- Deploying and Troubleshooting OS issues
- Creating AD Users
- Managing user Profile and Troubleshooting the issues
- Managing Citrix Profiles and related issues
- Configuring and Managing Printers and Plotter
- Deploying Applications and patches to end user machines using SCCM
- Troubleshooting Laptop and Desktop Hardware issues and logging call with Vendors
- Client: ITC Infotech Pvt Ltd
- Franchise Name: Tech Wave Infotech Pvt Ltd
Desktop Engineer
Vitage Technologies Pvt LTD
08.2007 - 04.2008
- Managing Windows XP, Windows 7 Desktop
- Deploying and Troubleshooting OS issues
- Creating AD Users
- Managing user Profile and Troubleshooting the issues
- Managing Citrix Profiles and related issues
- Configuring and Managing Printers and Plotter
- Deploying Applications and patches to end user machines using SCCM
- Troubleshooting Laptop and Desktop Hardware issues and logging call with Vendors
- Client: Cognizant Technology Solutions Bangalore
Education
Diploma - Electrical and Electronics Engineering
07.2006
Skills
- Active Directory management
- Windows Server administration
- Incident management
- PowerShell automation
- Vulnerability assessment
- Team leadership
- Effective communication
- Documentation creation
- Customer collaboration
- Virtualization technologies
- Performance improvements
- Performance tuning
- Company policy adherence
Languages
English, Hindi, Kannada
Timeline
Lead 2, Infrastructure Specialist
Kyndryl India Pvt Ltd
09.2021 - Current
Windows SME
IBM India Pvt Ltd
12.2016 - 09.2021
Windows Server Administrator
Wipro InfoTech Pvt LTD
09.2013 - 11.2016
Engineer Helpdesk Administrator
Wipro InfoTech Pvt LTD
06.2011 - 09.2013
Desktop Engineer
Wipro InfoTech Pvt LTD
05.2010 - 06.2011
Engineer Desktop Management
Wipro InfoTech Pvt LTD
11.2009 - 05.2010
Desktop Engineer
Wipro InfoTech Pvt LTD
05.2008 - 04.2009
Desktop Engineer
Vitage Technologies Pvt LTD
08.2007 - 04.2008
Diploma - Electrical and Electronics Engineering
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