Purbita Chatterjee
Kolkata
Summary
Project management professional with over 21 years of experience in IT infrastructure delivery and team leadership. Expertise in data center migrations, cloud transformations, and enterprise infrastructure upgrades. Proven ability in risk assessment, resource optimization, and vendor coordination, ensuring operational excellence and service reliability. Proficient in agile, waterfall, and hybrid methodologies, with a strong focus on continuous improvement and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Infrastructure Transition Specialist/Architect
Accenture Technology Solutions
01.2021 - Current
- Led global transformation and transition initiatives for multiple entities, stabilising service delivery by applying techno-functional knowledge across various technology areas.
- Delivered client engagements by managing teams across the full project lifecycle, ensuring accountability for meeting SLA performance targets.
- Resolve single and cross technology incidents by direct or by co-ordination within the team members or with other technology towers to resolve unusually complex or cross technology incidents.
- Taking ownership of end-to-end solutions provided by teams across the organization.
- Participate in on-call escalations to troubleshoot customer-facing issues specifically on P1 and P2 incidents.
- Managed daily interactions with leadership, client stakeholders, sponsors, and project teams to maintain alignment and communication.
- Managed customer perception and expectations by conducting daily operational calls with clients.
- Ensuring changes are implemented in the defined time frame by coordinating or by direct participation in a Change Advisory Board.
- Creating and maintaining a culture of continuous Service improvement.
- Maintain project documentation, reports, Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Excellent communication and interpersonal skills with proven abilities in resolving complex OS, hardware, and software related issues with Complex Infrastructure set-ups. Worked with various business domains like Hotel Industry like Hilton, Bank, Health Care, mining etc.
- Ensures the team is up to date on product functionality, tools, industry trends and best practices through team connect or tower connect.
- People Development: Managing team, ensuring motivated staff, staff development by providing necessary training and ensuring minimal attrition.
- Supported the team by clarifying operational processes and policies.
- Set schedules and routines to help with smooth running of facility.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Business Development: Organise and lead pursuit teams; lead and participate in aspects of development process; contribute to the development of proposal.
Technical Lead
Cognizant Technology Solutions Pvt. Ltd
01.2015 - 12.2020
- Assisted with the implementation of end-to-end Active Directory across multiple domains and forests.
- Supported team management of 35 members, including shift leads and team leads.
- Facilitated implementation of Active Directory Federation Services.
- Monitored and tuned Windows Server performance using tools such as AppManager.
- Aided change management by assessing risks and notifying relevant parties during maintenance windows.
- Addressed customer queries and requests, providing effective solutions.
- Led technical teams in software development and deployment.
- Analysed system requirements and recommended technology solutions that align with business goals.
- Responded to system outages with effective troubleshooting.
- Facilitated regular team meetings to address challenges and adjust strategies.
- Coached junior staff, improving team capabilities.
- Analysed performance data to optimise system efficiency.
- Participated in disaster recovery initiatives.
Sr. System Engineer
First Advantage (offshore) Services Pvt. Limited
07.2012 - 03.2014
- Assisted in managing Windows Server environments including 2000, 2003, 2008, and 2012.
- Performed root cause analysis and created corrective action strategies to mitigate risks.
- Managed integration of new technologies, enhancing system capabilities and user experience.
- Supported implementation of WSUS server alongside Active Directory group policies.
- Helped design Symantec Endpoint Protection server integrated with Active Directory group policies.
- Coordinated with IT support teams to troubleshoot and resolve system issues promptly.
Sr. Engineer (Server Management)
WIPRO InfoTech
03.2011 - 06.2012
- Physical Rack server management along with backup solution.
- Hardware troubleshooting of physical blade and rack server (IBM 366).
System Engineer
Tata Consultancy Services
09.2010 - 02.2011
- Executed single domain multiple forest architecture in Windows 2003.
- Actively participated in defining process for Service Delivery.
IT Specialist
P&R Services
03.2008 - 08.2010
- Executed Single Domain Single Forest Architecture on Windows 2003 for TATA Metal Junction Project & on Windows 2008 for TATA Ryerson.
- Basic Server troubleshooting.
- Root Cause Analysis of server.
- Involved in maintenance of different types of Logs, Databases & Reports as per client's requirement.
- Implemented Symantec Backup EXEC 12.0 with Tandberg devices.
- Played a key role in handling deployment in Windows Active Directory Management 2008 Active Directory in 2008.
IT Executive
ITC InfoTech Ltd.
01.2007 - 02.2008
- Arc Serve for backup, restoration and archival of E-Mail & Application.
- IIS Administration 4.0.
- Hands on experience on server hardening and security policies.
Technical Executive
Research Software Solution (P) Ltd.
04.2006 - 01.2007
- Worked as Technical Assistant
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Developed team communications and information for meetings.
- Prepared range of written communications, documents and reports.
Technical Lab Assistant
IIHT Limited
12.2004 - 04.2006
Education
Graduated - Electronics & Telecommunication Engineering
AICTE
01-2003
Skills
- Project Transition
- Client management
- RUn Book Creation
- Team Management Project
- Stakeholder management
- ITIL V3 Process Management
- Recruitment
- Technical Team Management
- Customer Communication
- Planning
- Resource Utilisation
- Business Operations
- Talent Identification
- Interviewing
- Vulnerability Management Problem
- AWS Administration
- Windows Server Management
- Active Directory Management
- Endpoint Security Management
- WSUS Patching
- AWS Security
- Backup Solution
- Problem Resolution
- Root Cause Analysis
Certification
- Microsoft Certified System Engineer (MCSE 2000, 2003, 2008, 2012, 2016, 2019, 2022)
- Microsoft Certified System Administrator (MCSA 2000, 2003, 2008, 2012, 2016)
- Microsoft Certified Trainer (MCT)
- ITIL V3 (Foundation) Management
- AWS Solution Architect Associate (SAA-C03)
Languages
English
Hindi
Bengali
Hobbies and Interests
- Singing
- Travelling
Hobbies and Interests
- Singing and travelling in various places.
Accomplishments
- Received Accenture best Secure Behavior Security Recognition, 2025, 2026
- Received Pinnacle award in Accenture, 2022
- Received Best Mentor for Accenture, 2025
- Recognized as best leader implementation in Cognizant, 2018
Timeline
IT Infrastructure Transition Specialist/Architect
Accenture Technology Solutions
01.2021 - Current
Technical Lead
Cognizant Technology Solutions Pvt. Ltd
01.2015 - 12.2020
Sr. System Engineer
First Advantage (offshore) Services Pvt. Limited
07.2012 - 03.2014
Sr. Engineer (Server Management)
WIPRO InfoTech
03.2011 - 06.2012
System Engineer
Tata Consultancy Services
09.2010 - 02.2011
IT Specialist
P&R Services
03.2008 - 08.2010
IT Executive
ITC InfoTech Ltd.
01.2007 - 02.2008
Technical Executive
Research Software Solution (P) Ltd.
04.2006 - 01.2007
Technical Lab Assistant
IIHT Limited
12.2004 - 04.2006
Graduated - Electronics & Telecommunication Engineering
AICTE