Suddhasil Bandhu
Transition Specialist
Bangalore
Summary
Steadfast professional with 19 years of diverse experience in IT Infrastructure transition, Service Delivery, Consulting and Service Implementation, Project & Program Management with a proven history of quality service delivery. Recognised for transitioning a 5-year long service of $300B, within a reduced time frame of 8.5 months, which saved 60% of the onetime transition cost. Skilled in building great teams & aligning their efforts with the organization's goals, strong knowledge of ITIL, Six Sigma, Service Transitions, and work migrations. Committed to provide optimum customer satisfaction and is recognised for his excellent innovative problem solving skill.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Transition Manager - Infrastructure Services
Cognizant Technology Solutions India Private Limited.
07.2021 - Current
- Direct a team of managers, project management office and 470 delivery associates for 'onshore to onshore' & 'onshore to offshore' transition of technology services across 17 different countries, from pursuit identification till go live
- Establish production support set up for new Offering, Platform, Product, Application, Service or Solution, in collaboration with architects, engineering team & business, thus enabling efficient onboarding of clients
- Transitioned a 5-year long service of $300B, within a reduced time frame of 8.5 months, which saved 60% of the onetime transition cost
- Accountable for compliance, support model, knowledge transfer & documentation, service level agreement, end-user experience, ServiceNow onboarding, communication management and Change management for successful transition for 30+ technology programs, SAP & services
- Monitor/track delivery of the programs as per transition plan, cost, acceptable risks, & create visibility with client & internal stakeholders through weekly dashboards & status review calls
- Identified & mitigated process gaps in transition via streamlined process workflows, adequate trainings & SMART timelines
- Cultivated a scalable team with niche skill resource onboarding, meticulous resource planning, resource sharing to ensure on time delivery of transitions, and facilitate knowledge transfer as per client's requirements
- Leveraged process efficiency experience to evaluate business needs through the identification of innovative improvements opportunities, working effectively with project sponsors, business units, process owners & SMEs
Transition Project Manager
Ernst & Young Global Services Limited.
10.2018 - 07.2021
- Led process migration for E&Y Direct & Indirect Taxing & Assurance clients which included 17 customers with a valuation of ~ USD5M & 2 large customers with valuation of ~ USD70M, across 7 locations across the APAC, UK & US
- Orchestrated outsourcing of E&Y Canvas support, service desk, Infrastructure, application L1 support to 3rd party vendors resulting in cost saving for the organisation
- Directed the transition of ITO Tech Support team of 3000+ FTE from DXC Latin AMER & AMER to DXC IND
- Conducted requirements analysis for transition projects which includes resource, costing, infrastructural & training requirements prior to freezing the SLAs in tandem with sales team
- Performed people management activities like resource recruitment, induction & training for sustenance team during transition & for ongoing operations team, thereafter
- Established Service Model and Service Management Framework, including service management processes, tools, and reporting dashboards
- Ensured all relevant process documents (SOPs, Training Documents, Project & Operations Runbooks etc.) & Vendor Management Documents (SOWs and Process Manuals etc.) are developed & maintained in Knowledge Management Inventory on periodic basis
- Delivered Transition Lifecycle Management for managed support services, viz., Monitoring, DCS Technologies and ITSM / ITIL Processes service lines
- Seasoned professional in managing end to end ITO service transition management
Transition Manager
DXC Technology
04.2017 - 09.2018
Transition Project Manager
Hewlett Packard Enterprise
12.2015 - 03.2017
PMO Analyst
Hewlett Packard Enterprise
09.2013 - 11.2015
HPUNIX System Administrator
HP Globalsoft PVT LTD
03.2010 - 08.2013
Education
M.C.A. - undefined
Anna University
B.Sc. - Computer Sc.
Madras University
Skills
Unix Administrator
Service Management
Project Management
Transition Management
Budget Management
Customer Relationship Management
Stakeholder Management
Change Management
Vendor Management
Conflict Resolution
Interpersonal Skill
Negotiation Skill
Change Adept
Innovative Problem Solving
Certification
Project Management Professional (PMP)
Accomplishments
- Presented with 'Best Transition Manager' award at E&Y in 2020
- Recognised with E&Y's 'Hi Flyer' award in 2019
- Felicitated with 'Best Project Manager' award at DXC Technology, in 2018
Past Experience
- Transition Project Manager, Ernst & Young Global Services Limited, 10/01/18, 07/31/21, Led process migration for E&Y Direct & Indirect Taxing & Assurance clients which included 17 customers with a valuation of ~ USD5M & 2 large customers with valuation of ~ USD70M, across 7 locations across the APAC, UK & US., Orchestrated outsourcing of E&Y Canvas support, service desk, Infrastructure, application L1 support to 3rd party vendors resulting in cost saving for the organisation., Directed the transition of ITO Tech Support team of 3000+ FTE from DXC Latin AMER & AMER to DXC IND., Conducted requirements analysis for transition projects which includes resource, costing, infrastructural & training requirements prior to freezing the SLAs in tandem with sales team., Performed people management activities like resource recruitment, induction & training for sustenance team during transition & for ongoing operations team, thereafter., Established Service Model and Service Management Framework, including service management processes, tools, and reporting dashboards., Ensured all relevant process documents (SOPs, Training Documents, Project & Operations Runbooks etc.) & Vendor Management Documents (SOWs and Process Manuals etc.) are developed & maintained in Knowledge Management Inventory on periodic basis., Delivered Transition Lifecycle Management for managed support services, viz., Monitoring, DCS Technologies and ITSM / ITIL Processes service lines. Seasoned professional in managing end to end ITO service transition management.
- Transition Manager, DXC Technology, 04/01/17, 09/30/18
- Transition Project Manager, Hewlett Packard Enterprise, 12/01/15, 03/31/17
- PMO Analyst, Hewlett Packard Enterprise, 09/01/13, 11/30/15
- HPUNIX System Administrator, HP Globalsoft PVT LTD, 03/01/10, 08/31/13
Timeline
Transition Manager - Infrastructure Services
Cognizant Technology Solutions India Private Limited.
07.2021 - Current
Transition Project Manager
Ernst & Young Global Services Limited.
10.2018 - 07.2021
Transition Manager
DXC Technology
04.2017 - 09.2018
Transition Project Manager
Hewlett Packard Enterprise
12.2015 - 03.2017
PMO Analyst
Hewlett Packard Enterprise
09.2013 - 11.2015
HPUNIX System Administrator
HP Globalsoft PVT LTD
03.2010 - 08.2013
M.C.A. - undefined
Anna University
B.Sc. - Computer Sc.
Madras University