Suddhasil Bandhu

Steadfast professional with 19 years of diverse experience in IT Infrastructure transition, Service Delivery, Consulting and Service Implementation, Project & Program Management with a proven history of quality service delivery. Recognised for transitioning a 5-year long service of $300B, within a reduced time frame of 8.5 months, which saved 60% of the onetime transition cost. Skilled in building great teams & aligning their efforts with the organization's goals, strong knowledge of ITIL, Six Sigma, Service Transitions, and work migrations. Committed to provide optimum customer satisfaction and is recognised for his excellent innovative problem solving skill.

• Presented with 'Best Transition Manager' award at E&Y in 2020
• Recognised with E&Y's 'Hi Flyer' award in 2019
• Felicitated with 'Best Project Manager' award at DXC Technology, in 2018

• Transition Project Manager, Ernst & Young Global Services Limited, 10/01/18, 07/31/21, Led process migration for E&Y Direct & Indirect Taxing & Assurance clients which included 17 customers with a valuation of ~ USD5M & 2 large customers with valuation of ~ USD70M, across 7 locations across the APAC, UK & US., Orchestrated outsourcing of E&Y Canvas support, service desk, Infrastructure, application L1 support to 3rd party vendors resulting in cost saving for the organisation., Directed the transition of ITO Tech Support team of 3000+ FTE from DXC Latin AMER & AMER to DXC IND., Conducted requirements analysis for transition projects which includes resource, costing, infrastructural & training requirements prior to freezing the SLAs in tandem with sales team., Performed people management activities like resource recruitment, induction & training for sustenance team during transition & for ongoing operations team, thereafter., Established Service Model and Service Management Framework, including service management processes, tools, and reporting dashboards., Ensured all relevant process documents (SOPs, Training Documents, Project & Operations Runbooks etc.) & Vendor Management Documents (SOWs and Process Manuals etc.) are developed & maintained in Knowledge Management Inventory on periodic basis., Delivered Transition Lifecycle Management for managed support services, viz., Monitoring, DCS Technologies and ITSM / ITIL Processes service lines. Seasoned professional in managing end to end ITO service transition management.
• Transition Manager, DXC Technology, 04/01/17, 09/30/18
• Transition Project Manager, Hewlett Packard Enterprise, 12/01/15, 03/31/17
• PMO Analyst, Hewlett Packard Enterprise, 09/01/13, 11/30/15
• HPUNIX System Administrator, HP Globalsoft PVT LTD, 03/01/10, 08/31/13