Dynamic CS & SC Senior Executive at ZIM Integrated Shipping Services with proven expertise in customer relations and administrative skills. Successfully streamlined operations, enhancing efficiency in import processes. A dedicated team player, adept at multitasking under pressure, driving customer satisfaction and fostering strong client relationships.
Overview
8
8
years of professional experience
2
2
Languages
Work History
CS & SC Senior Executive
ZIM Integrated Shipping Services
06.2018 - Current
Since June 2018 with Zim Integrated Shipping Services (I) Pvt Ltd – Chennai Office as Office Assitance (IMPORT) (2018~2021)
Handled import DO counter
Processing invoice based on payments
After payment matching, processing DO
Collecting security deposit and maintaing the record
Handled collection part for damage cotainers
Issuing security deposit instruments and processing refund
Since June 2018 with Zim Integrated Shipping Services (I) Pvt Ltd – Chennai Office as Executive (IMPORT) (2021~2023)
Handled import IGM & IAL on time
Sending arrival notice and invoice
Issuing charges and following to collect
Handled payment collections for DO fee & Detention fee and all
Had a communication with origin office about BL surrender case
Maintained monthly reports
Following up with cutsomers for long standing containers
Maintained the DO documents and file for future reference
Since June 2018 with Zim Integrated Shipping Services (I) Pvt Ltd – Chennai Office as Senior Executive (CS & SC)(2023~till date)
Provide all data and bakup to sales manager & GM during meeting and business tour
Creating vendor code for new onboarding customers
Report submission - daily, weekly, monthly to Principals
Customers care/Ensure follow up of complaints, suggestions of client
Providing rate along with route, feeder vessel schedule and connection vessel details
Maintained forecast and projections for all service trade
Following cutsomer for container pickup and arranging the space with form13
Communicating with business unit for rate request with indication rate
Filing rate and making contract by SPOT basis
Onboarding cutsomers to organisation with eligible FMC docs
Filing SPL rates for FMC customers
Sharing contract and guiding cusomer to place new bookings
Processing bookings to release the CRO
Attending rate query to finalise the BL
Following & arranging mother vessel connections
Create leads to opportunities for book shipments source by mail, phone call & live face to face meeting.
Coordinating with OPS team to reserve the space on partner vessels
Arranging the DG approval from HO to onboard the HAZ shipemnt
Coordinate with OPS team to get the DG approval from VO
Arranging advance gatein permission through VO
Reaching cutsomers to offer our rates for book shipments
Deputy Manager - India Import Sales (Commercial) at ZIM INTEGRATED SHIPPING SERVICES INDIA PRIVATE LTDDeputy Manager - India Import Sales (Commercial) at ZIM INTEGRATED SHIPPING SERVICES INDIA PRIVATE LTD
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