Summary
Overview
Work History
Education
Skills
Timeline
Generic

Revanth Jamakayala

Customer Service Specialist
Hyderabad

Summary

Customer Service Representative with five years of experience in the technology and retail industries. Proven

expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for

being organised and a strong team player as well an individual contributor.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Specialist

Amazon Development Centre India Ltd
Hyderabad
04.2018 - Current


  • Current Skill :Woot Phone's
  • Woot! Is a daily deals site owned by Amazon which is only available to US customers
  • It’s customer service operations are run from the Amazon Building in Hyderabad
  • Working as a Support Associate via Phones Medium
  • Have been subject matter expert (SME) for amazon.com retail team before moving to Woot and later worked as an SME for the Woot team as well
  • Identified major issues with the process, raised tickets for investigating and worked with the managers and the business team which is based in Dallas, TX
  • Closely to resolve the issues
  • Guided and trained a training manager as well as newly hired associates on the Woot! Customer service process
  • Currently, serving as a Subject Matter Expert for a new process called Marketplace and other processes for Woot
  • Home Skill : NA Phone's
  • SUPPORT SKILL:
  • NA Emails Team
  • NA Prime MembershiP Team
  • NA Viking Team
  • IN Calls
  • New Hire Star Award for Achieving 97% in the graduation and stood top In the batch

Process Associate and Telemarketing Executive

JUSTDIAL LTD
Hyderabad
03.2015 - 05.2017
  • Worked with JUSTDIAL LTD for 26 months
  • 12 month's as Process associate,
  • 14 month's as TME
  • Honored with AWARD OF EXCELLENCE for outstanding performance during 2016-17.
  • Contact businesses by telephone in order to solicit sales for services.
  • Explain services and prices, and answer questions from customers
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentation.

Education

S.S.C -

Sri Sai Vidyalaya High School
Sitafalmandi
06.2007 - 05.2008

Intermediate - MPC

Narayana Junior College
Himayat Nagar
06.2008 - 06.2010

B Tech - Computer Science And Engineering

Vinuthna Institute of Technology And Science
Hasanparthy Warangal
07.2010 - 04.2014

Skills

    Problem-Solving

undefined

Timeline

Customer Service Specialist

Amazon Development Centre India Ltd
04.2018 - Current

Process Associate and Telemarketing Executive

JUSTDIAL LTD
03.2015 - 05.2017

B Tech - Computer Science And Engineering

Vinuthna Institute of Technology And Science
07.2010 - 04.2014

Intermediate - MPC

Narayana Junior College
06.2008 - 06.2010

S.S.C -

Sri Sai Vidyalaya High School
06.2007 - 05.2008

Similar Profiles

CREATE PROFILE
Revanth JamakayalaCustomer Service Specialist